P&C Operations Manager (HR Shared Services)

Private Advertiser; Santa Rosa; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Private Advertiser in the Philippines is seeking an experienced HR Shared Services Manager to lead and continuously improve HR operational services across multiple countries and functions. You will drive process improvements, digital transformation, and operational excellence while ensuring compliant, employee-focused service delivery.

You will oversee onboarding, data management, lifecycle activities, and governance, partnering with HR, technology, and external vendors to enhance service

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 8 years of experience in HR Operations, HR Shared Services, or a similar function.
• At least 3 years of people leadership experience.
• Experience supporting regional or global HR operations.
• Strong background in process improvement, service delivery, and operational excellence.
• Experience with HR systems such as SAP SuccessFactors, ServiceNow, or similar platforms.

Responsibilities

• Lead end-to-end HR operations across the employee lifecycle, including onboarding, data management, organizational changes, performance support, and offboarding.
• Ensure accurate, timely, and compliant delivery of HR services and transactions.
• Drive process improvements, automation, and digital transformation initiatives.
• Monitor service performance through KPIs, SLAs, dashboards, and reporting.
• Manage governance, compliance, audits, and operational risk controls.
• Partner with HR, business leaders, technology teams, and external vendors to enhance service delivery.
• Lead, coach, and develop a high-performing HR operations team.

Skills

Leadership

Stakeholder management

Analytical thinking

Problem solving

Global coordination

Education

Bachelor's degree in HR / Business Administration or related field

Tools

SAP SuccessFactors

ServiceNow

Job description

About the Role

We are looking for an experienced HR Shared Services Manager to lead and continuously improve HR operational services across multiple countries and business functions. This role is responsible for delivering efficient, compliant, and employee-focused HR services while driving process improvement, digital transformation, and operational excellence.

Key Responsibilities

• Lead end-to-end HR operations across the employee lifecycle, including onboarding, employee data management, organizational changes, performance management support, and offboarding.




• Ensure accurate, timely, and compliant delivery of HR services and transactions.




• Drive process improvements, automation, and digital transformation initiatives.




• Monitor service performance through KPIs, SLAs, dashboards, and reporting.




• Manage governance, compliance, audits, and operational risk controls.




• Partner with HR, business leaders, technology teams, and external vendors to enhance service delivery.




• Lead, coach, and develop a high-performing HR operations team.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.




• Minimum 8 years of experience in HR Operations, HR Shared Services, or a similar function.




• At least 3 years of people leadership experience.




• Experience supporting regional or global HR operations.




• Strong background in process improvement, service delivery, and operational excellence.




• Experience with HR systems such as SAP SuccessFactors, ServiceNow, or similar platforms.

What We're Looking For

• Strong leadership and stakeholder management skills.




• Experience in HR process optimization and transformation.




• Excellent analytical and problem-solving capabilities.




• Ability to work across global teams and manage multiple priorities.




• Passion for delivering exceptional employee experiences.

Join us and help shape a world-class HR service organization that supports business growth and employee success.