People Operations Specialist

Ceridian HCM, Inc; Philippines; Vor Ort; PHP 700.000 - 900.000; Vollzeit

Zusammenfassung

Ceridian HCM, Inc. is seeking an HR Operations Specialist to provide Tier 1 support for HR inquiries, focusing on data integrity and adherence to procedures. You will handle various lifecycle activities and collaborate with HR teams to meet service metrics.

The role emphasizes managing complex cases, improving processes, and maintaining confidentiality across global HR operations. This position aligns with a strong operations background and customer-centric service delivery.

Qualifikationen

• 5+ years of HR Operations, People Services, HR Shared Services, or HR Generalist experience, across countries.
• End-to-end knowledge of the employee lifecycle: onboarding, data changes, leaves, benefits, offboarding, docs.
• Good understanding of local employment practices, statutory benefits, privacy and records management.
• Continuous-improvement mindset to simplify, standardize and improve the employee experience.
• Detail-oriented with a focus on data accuracy.
• Proficiency in Microsoft Office and familiarity with HRIS and CRM systems.

Aufgaben

• Serve as the first point of contact for HR inquiries from global employees with accurate information.
• Support onboarding, offboarding, open enrollment, benefits, payroll, and verifications.
• Resolve issues with strong problem-solving and first contact resolution focus.
• Provide administrative support across HR functions.
• Maintain accurate employee records in the HRIS and other databases with compliance.
• Collaborate with HR teams to streamline processes and improve experience.
• Create documentation for end-to-end processes, maintain SOPs and playbooks.
• Participate in training and contribute to HR service center resources.
• Maintain understanding of global HR policies, practices, and regulatory requirements.
• Navigate the Case Management System (CRM) to manage inquiries effectively.
• Identify and escalate procedural issues for timely resolution with leadership.
• Identify improvement or automation opportunities within HR processes.
• Uphold confidentiality and discretion in handling sensitive HR matters.

Kenntnisse

HR operations

Data integrity

Customer-centric

Problem solving

Confidentiality

Tools

Microsoft Office Suite

HRIS

CRM systems

Jobbeschreibung

About the Opportunity

The HR Operations Specialist will provide Tier 1 support for common HR inquiries and transactions, playing a vital role in delivering accurate and timely HR services to employees, managers, and stakeholders. This position focuses on maintaining data integrity and adhering to internal procedures while supporting various employee lifecycle activities. The HR Operations Specialist will collaborate closely with the HR team to meet defined service delivery metrics and streamline HR processes. For this role, we value someone who brings strong HR operations experience, confidence in managing complex cases, and the ability to improve how work gets done.

What You'll Get to Do:

• Serve as the first point of contact for HR inquiries from global employees, providing timely and accurate information regarding HR policies, processes, and services.
• Support and answer questions about employee lifecycle activities such as but not limited to onboarding, offboarding, open enrollment, benefits, payroll, and employment verifications.
• Resolve employee issues and inquiries by utilizing strong problem-solving skills and a customer-centric approach aimed at first contact resolution.
• Provide administrative support across diverse HR functions.
• Maintain accurate employee records and data within the HRIS and other relevant databases and ensure compliance with data protection regulations.
• Collaborate with HR teams to streamline processes and enhance the overall employee experience.
• Create clear documentation for end-to-end processes, maintain SOPs and playbooks, identify gaps, and ensure processes are consistent, compliant, and scalable.
• Participate in training sessions and contribute to the development of HR service center resources.
• Maintain a foundational understanding of global HR policies, practices, and regulatory requirements.
• Navigate the Case Management System(CRM) to manage and document inquiries effectively.
• Identify and support the resolution of procedural issues with team leadership for timely resolution.
• Identify opportunities for continuous improvement or automation within HR processes.
• Uphold strict confidentiality and discretion in handling sensitive HR matters, ensuring compliance with data protection regulations.
• Participate in special projects as requested.

Skills and Experience We Value:

• 5+ years of HR Operations, People Services, HR Shared Services, or HR Generalist experience, ideally supporting multiple countries or a large employee population.
• Strong end-to-end knowledge of the employee lifecycle—onboarding, employee data changes, leaves, benefits, offboarding, and employment documentation.
• Good understanding of local employment practices, government statutory benefits, compliance, privacy, and records-management requirements.
• A continuous-improvement mindset: someone who does not just complete transactions, but looks for ways to simplify, standardize, and improve the employee experience.
• Detail-oriented with a focus on data accuracy.
• Proficiency in Microsoft Office Suite and familiarity with HRIS and CRM systems.