P&C Insurance Operations Leader - Scale 100+ Team

TP; Pasig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

TP in Pasig, Philippines, seeks an Operations Manager to lead 100+ FTE across policy servicing, billing accuracy, and underwriting support. The role emphasizes driving performance, quality, and productivity in a fast-paced compliance-heavy environment.

The ideal candidate has 5–10 years in insurance operations leadership (P&C preferred), with strong stakeholder management and a proven track record of operational improvements using Guidewire or Duck Creek. Night shift required.

Qualifications

• 5-10 years insurance operations leadership (P&C preferred).
• Experience managing large teams in complex environments.
• Strong command of insurance systems (Guidewire, Duck Creek).
• Proven track record of operational improvements and KPI governance.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead 100+ FTE across policy servicing, billing accuracy, and underwriting support.
• Drive performance, quality, and productivity across insurance workflows.
• Partner with Underwriting, Claims, Actuarial, and Finance.
• Own SOPs, audit readiness, and regulatory compliance.
• Deliver measurable improvements through automation and process optimization.

Skills

Leadership

Stakeholder management

Communication skills

Process optimization

Tools

Guidewire

Duck Creek

Job description

TP in Pasig, Philippines, seeks an Operations Manager to lead 100+ FTE across policy servicing, billing accuracy, and underwriting support. The role emphasizes driving performance, quality, and productivity in a fast-paced compliance-heavy environment.

The ideal candidate has 5–10 years in insurance operations leadership (P&C preferred), with strong stakeholder management and a proven track record of operational improvements using Guidewire or Duck Creek. Night shift required.