Outlet Manager - Makati

Jollibee Group North America; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

Jollibee Group North America provides an Outlet Manager role to lead store operations, shift management and guest satisfaction. You will coordinate teams, ensure service standards, manage workflow during peak hours, and mentor staff to perform at their best.

The position emphasizes leadership, merchandising and data-driven decisions to improve sales performance while upholding exceptional customer service across the store network and supporting store growth initiatives.

Qualifications

• Bachelor’s degree in Hotel and Restaurant Management or related business field.
• Minimum 5 years of experience in handling store and team.
• Strong passion for exceptional customer service.

Responsibilities

• Oversees store operations and shift management to meet targets.
• Evaluates sales programs and implements plans for growth.
• Manages in-store merchandising and customer experience.
• Forecasts product volume and analyzes sales performance to drive improvements.
• Plans workflow, staffing, and crew positioning for peak periods.
• Analyzes shift performance data to identify improvement initiatives.

Skills

Store leadership

Customer service

Sales planning

Merchandising

Operations management

Education

Bachelor's degree in Hotel and Restaurant Management or related business field

Job description

Job Description:

Position Summary

The Outlet Manager supports the overall team in achieving the store targets through effective management of store operations. The Outlet Manager is also responsible for shift management of the store’s day-to-day operations.

Primary Responsibilities

• Conducts sales program evaluation as a basis for implementing sales building plans and requirements
• Employs in-store and out-of-store merchandising programs and plans
• Identifies product volume forecast based on sales forecast.
• Monitors and analyzes sales performanceand provides recommendation to improve sales performance
• Plans for production workflow and systems covering cover the anticipate sudden influx of customers, appropriate manning mix and crew positioning
• Understands, integrates and analyzes all shifts performance data including historical and leads in the development and application of improvement initiatives.
• Recommends initiatives that will motivate, sustain and improve crew performance.

Education

• Bachelor’s degree, preferably in Hotel and Restaurant Management or any business-related course
• Strong knowledge and skills in Food and Beverage field.
• With Minimum of 5 years of experience in handling store and team
• Passion in providing and delivering exceptional customer service

Working Conditions

Most day-to-day work is at the store. Occasional pullouts for training programs and other activities.

Requirements: