Outlet Cluster Supervisor - Metro Manila

Jollibee Group; Metro Manila; On-site; PHP 390,600 - 502,200; Full time

Job summary

A leading food and beverage company is seeking an Outlet Cluster Supervisor in Metro Manila, Philippines. This role involves overseeing operations across multiple outlets to drive sales performance and ensure customer satisfaction. Candidates should have a bachelor's degree and at least two years of supervisory experience in a quick-service restaurant or food & beverage environment. Strong leadership, inventory management, and problem-solving skills are essential. Join us to shape the future of coffee in the Philippines.

Qualifications

• At least 2 years of supervisory experience in QSR or F&B.
• Proficient in inventory management and cash handling.
• Strong coaching and decision-making skills.

Responsibilities

• Oversee full operations from sales performance and inventory control.
• Drive profitability and ensure adherence to quality standards.
• Resolve customer concerns and elevate brand experience.

Skills

Inventory management

Leadership

Customer satisfaction

Problem-solving

Cash handling

Team management

Education

Bachelor's degree preferred (Business, Hospitality, or related field)

Job description

Job Description:

Compose Coffee is a global specialty coffee brand known for high quality beverages crafted through precision, innovation, and consistency. With over 3,000 stores worldwide, Compose Coffee has built a reputation for delivering consistent, great tasting coffee at accessible price points, making quality coffee part of everyday life.

As we launch Compose Coffee in the Philippines, we bring with us our commitment to:

• Premium quality grounded in rigorous standards
• Operational excellence refined through global best practices
• A customer‑first experience designed for comfort, approachability, and delight

Join us and be part of a brand that is reshaping the way people experience coffee.

What you'll do

As theOutlet Cluster Supervisor, you oversee full operations from sales performance and inventory control to team management and customer satisfaction. You drive profitability, ensure strict adherence to quality and safety standards, lead the team, and handle escalations. You will manage more than one outlet, adapting to operational needs.

Impact on the business

• Drives sales, profitability, and KPI achievement
• Ensures operational excellence and food safety compliance
• Manages inventory, waste control, and execution of marketing initiatives
• Oversees customer satisfaction, resolves concerns, and elevates brand experience
• Drives team engagement and culture
• Leads and develops crew teams, building a strong operational workforce

Qualifications and Skills

• Bachelor's degree preferred (Business, Hospitality, or related field)
• At least 2 years of supervisory experience in QSR or F&B
• Proficient in inventory management, cash handling, and operations
• Strong leadership, coaching, and team-management skills
• Strong problem-solving and decision-making skills
• Knowledge of health, safety, and quality compliance standards

Required Skills:

Hospitality Inventory Sales Performance Operational Excellence Operations Food Safety Waste Cash Handling Compliance Inventory Control Decision-Making Coaching Cash Inventory Management Team Management Customer Satisfaction Business Marketing Customer Service Leadership Sales Management