Outlet Crew Lead - Metro Manila

Jollibee Group; Manila; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Compose Coffee in the Philippines is looking for an Outlet Crew Lead to guide the team during assigned shifts, ensuring smooth operations and top-tier customer service. You will reinforce SOPs and quality standards, while developing team members through coaching and guidance to maintain consistency.

This role supports leadership with day-to-day coordination without full managerial authority, focusing on operational excellence and a customer-first experience across the store.

Qualifications

• Senior High School graduate or college-level.
• At least 1 year of experience in a cafe, QSR, or F&B setting.
• Solid understanding of store operations and SOPs.
• Strong floor presence and leadership potential.
• Excellent communication and coordination skills.
• Customer-focused with keen attention to quality.

Responsibilities

• Guide the team during your shift to ensure smooth operations and customer service.
• Act as the on-shift point person, reinforcing SOPs and quality standards.
• Develop team members through coaching and guidance.
• Ensure prompt resolution of customer inquiries.
• Support leadership through day-to-day coordination without carrying full managerial authority.

Skills

Leadership

Communication

Customer service

Quality focus

Store operations

Education

Senior High School / College level

Job description

Compose Coffee is a global specialty coffee brand known for high quality beverages crafted through precision, innovation, and consistency. With over 3,000 stores worldwide, Compose Coffee has built a reputation for delivering consistent, great tasting coffee at accessible price points, making quality coffee part of everyday life.

As we launch Compose Coffee in the Philippines, we bring with us our commitment to:

• Premium quality grounded in rigorous standards
• Operational excellence refined through global best practices
• A customer‑first experience designed for comfort, approachability, and delight

Join us and be part of a brand that is reshaping the way people experience coffee.

Whatyou'lldo

As anOutlet Crew Lead, you guide the team during your assigned shift, ensuring smooth operations and seamless customer service.You act as theon-shiftpoint person, reinforcing SOPs and quality standards, developing team members through coaching and guidance, and ensuring prompt resolution of customer inquiries.This role supports leadership through day-to-day coordination without carrying full managerial authority.

Impact on the business

• Provides real-time leadership to ensure consistent daily operations
• Reinforces product quality, service excellence, and SOP compliance
• Maintains order accuracy and workflow efficiency during peak hours
• Coaches crew during shifts, strengthening team capability
• Ensures a positive customer experience and resolves minor inquiries

Qualifications and Skills

• Senior High School graduate or college-level
• At least 1 year of experience in a café, QSR, or F&B setting
• Solid understanding of store operations and SOPs
• Strong floor presence and leadership potential
• Excellent communication and coordination skills
• Customer-focused with keen attention to quality