Outlet Assistant Manager, Mott32

Universal Hotels and Resorts, Inc.; Cebu City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Universal Hotels and Resorts, Inc. is seeking a capable Outlet Manager to oversee daily operations of a luxury hotel outlet in Cebu City. You will lead a team of servers, bartenders, and hosts, ensuring top-tier guest service and brand standards.

The role requires 2–5 years in a supervisory luxury hospitality setting, with a strong background in fine dining, cocktail and wine programs, and guest relations. This position supports guest engagement and revenue growth through exceptional service.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Administration, Culinary Arts, or related field.
• Advanced certifications in hospitality, wine studies (e.g., WSET), or F&B management are a plus.
• Minimum 2-5 years of experience in a supervisory or managerial role in a luxury hospitality setting.
• Proven experience in managing an outlet in a 5-star hotel.
• Background in fine dining service standards, cocktail and wine programs, and guest relations.

Responsibilities

• Oversee daily operation, supervision and overall performance of the outlet.
• Oversee daily operations, ensuring smooth and efficient service.
• Manage setup, cleanliness, ambience, and compliance with health and safety regulations.
• Ensure adherence to company policies, brand standards, and guest service excellence.
• Greet and interact with guests in a professional and welcoming manner; resolve complaints.
• Recruit, train, and manage a team; create and manage staff schedules; conduct meetings and reviews.
• Monitor and manage outlet budget, labor costs, and operating expenses; drive upselling and promotions.
• Collaborate with marketing to promote events, seasonal offers, and new menu items; curate ambience.

Skills

Team Leadership

Guest relations

Operations management

Upselling & guest engagement

Education

Bachelor's degree in Hospitality Management

Advanced certifications in hospitality / wine programs (WSET)

Job description

Job Responsibilities:

• Responsible for daily operation, supervision and overall performance of the outlet. This role ensures the highest level of guest service, staff engagement, and operational efficiency, maintaining brand standards and enhancing the experience through exceptional service, ambience and beverage / food offerings.

• Operations Management: Oversee daily operations, ensuring smooth and efficient service.

• Manage setup, cleanliness, ambience, and compliance with health and safety regulations.

• Ensure adherence to company policies, brand standards, and guest service excellence.

• Guest Service: Greet and interact with guests in a professional and welcoming manner. Resolve guest complaints promptly and effectively to ensure satisfaction. Monitor service quality and proactively address guest feedback.

• Team Leadership: Recruit, train, and manage a team, including servers, bartenders, and hosts. Create and manage staff schedules, ensuring adequate coverage at all times. Conduct regular team meetings, coaching, and performance reviews.

• Financial Performance: Monitor and manage outlet budget, labor costs, and operating expenses. Drive revenue through upselling, promotions, and customer engagement. Maintain inventory control and manage supplier relationships for beverages and snacks.

• Marketing & Guest Engagement: Collaborate with marketing to promote special events, seasonal offers, and new menu items. Ensure the outlet contributes to the hotel's overall guest experience and brand image. Curate music, lighting and events to create an inviting and luxurious ambience.

Qualifications:

• Bachelor's degree in Hospitality Management, Hotel Administration, Culinary Arts, or a related field.

• Advanced certifications in hospitality, wine studies (e.g., WSET), or F&B management are a plus.

• Minimum 2-5 years of experience in a supervisory or managerial role in a luxury hospitality setting.

• Proven experience in managing an outlet in a 5-star hotel.

• Background in fine dining service standards, cocktail and wine programs, and guest relations.