Outbound Telesales Team Lead — Lead & Accelerate Growth

MicroSourcing International; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent healthcare coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing International in Quezon City is seeking an Outbound Telesales Team Lead - Cards to oversee a team of outbound telesales specialists, driving new business and growing the United Card portfolio. This onsite role requires leadership, experience in inside/outbound sales, QA, and CRM familiarity (Zoho).

You'll coach your team to hit daily and monthly targets, collaborate with Credit and Customer Service managers, and contribute to a high-performance sales culture.

Qualifications

• Leadership experience leading, coaching, and mentoring a sales team.
• Background in inside/outbound telesales or customer acquisition with targets.
• Experience with QA processes, call monitoring or scoring.
• Excellent verbal and written communication with attention to detail.
• Strong interpersonal, planning, organizational and time management skills.

Responsibilities

• Lead, coach, and support a team of outbound telesales specialists to meet targets.
• Guide outbound calls to designated areas and capitalize on new-site openings.
• Ensure the team meets daily and monthly KPIs and call objectives.
• Handle escalations and support complex customer interactions.
• Maintain CRM data accuracy and pipeline oversight.
• Conduct QA tasks and participate in performance conversations.
• Collaborate with Telesales, Credit, and Customer Service managers.
• Contribute actively by making outbound calls when needed.

Skills

Leadership experience

Inside sales

Outbound telesales

Quality assurance

Communication skills

CRM knowledge

Tools

Zoho CRM

MS Office

Job description

MicroSourcing International in Quezon City is seeking an Outbound Telesales Team Lead - Cards to oversee a team of outbound telesales specialists, driving new business and growing the United Card portfolio. This onsite role requires leadership, experience in inside/outbound sales, QA, and CRM familiarity (Zoho).

You'll coach your team to hit daily and monthly targets, collaborate with Credit and Customer Service managers, and contribute to a high-performance sales culture.