Outbound Sales Team Lead

MicroSourcing International; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Above-market compensation

Health insurance from day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring an Outbound Sales Team Lead to manage a dynamic telesales team onsite in Eastwood, Libis, Quezon City. The role emphasizes coaching, data-driven improvement, and cross-functional collaboration with Credit, Customer Service and Marketing to accelerate new-site openings and sales growth.

The candidate should excel in leadership, negotiation, and organizational skills, with experience in high-volume outbound environments and strong proficiency in Excel and ZOHO CRM.

Qualifications

• Demonstrated ability to lead and mentor a team in a high-volume environment.
• Expert-level phone manner and strong negotiation skills.
• Strong organizational skills with multiple campaigns and shifting priorities.

Responsibilities

• Direct and motivate a team of outbound telesales specialists to meet daily and monthly targets.
• Oversee outbound sales for specific regions and industries, focusing on new-site openings.
• Conduct regular call coaching to improve pitch and objection handling.
• Audit CRM data to ensure clean leads and healthy sales pipeline.
• Collaborate with Credit, Customer Service and Marketing to streamline onboarding and remove bottlenecks.
• Serve as contact for high-value prospects requiring senior involvement.
• Prepare weekly performance reports for senior leadership.

Skills

Leadership

Sales targets

Negotiation

People management

Tools

ZOHO CRM

Excel

Job description

Job Description

Discover your 100% YOU with MicroSourcing!

Position: Outbound Sales Team Lead

Location: Eastwood, Libis, Quezon City

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one plus dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Be part of a supportive team working closely with Telesales, Credit, and Customer Service Managers to maximize sales outcomes.
• Work-Life Harmony: Experience a structured and engaging sales environment with clear KPIs and targets.
• Career Growth: Develop your expertise in outbound sales, customer acquisition, and relationship management within a leading Australian fuel and convenience brand.
• Inclusive Teamwork: Work in a collaborative environment that values initiative, professionalism, and high performance.

Your Role

• Direct and motivate a team of Outbound Telesales Specialists to achieve collective daily and monthly sales targets and KPIs.
• Oversee outbound sales efforts for specific geographical areas and industries, specifically tailoring strategies for new-site openings.
• Conduct regular call monitoring and "side-by-side" coaching sessions to refine the team's pitch, objection handling, and active listening skills.
• Audit the CRM database (ZOHO) to ensure leads are managed accurately and that the sales pipeline is healthy and moving toward conversion.
• Partner with Credit, Customer Service, and Marketing Managers to streamline the onboarding process and resolve bottlenecks in the sales cycle.
• Serve as the primary point of contact for high-value prospects or difficult customer interactions that require senior intervention.
• Prepare weekly performance reports for senior leadership, identifying trends, challenges, and opportunities for process improvement.

Non-negotiables

• Demonstrated ability to lead, mentor, and hit targets through a team in a high-volume outbound environment.
• Expert-level phone manner, negotiation skills, and the ability to "close" complex or hesitant prospects.
• Strong organizational skills with the ability to manage multiple campaigns and shifting priorities simultaneously.
• High attention to detail regarding sales metrics, conversion rates, and CRM integrity.

Preferred Skills / Expertise

• Advanced MS Office Suite skills (specifically Excel for data analysis and reporting).
• Proficiency in ZOHO CRM (or similar platforms) with the ability to train others on best practices.
• 3+ years in inside sales or outbound telesales, with at least 1 year in a supervisory or "Senior" capacity.
• Experience supporting business growth during rapid expansion or new-site launches.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We foster an inclusive culture that celebrates initiative, professionalism, and collaboration.

At MicroSourcing, equality is not just a principle - it's how we work. We celebrate your impact, growth, and contribution to driving business success.

For more information, visit www.microsourcing.com

Terms & conditions apply.