Outbound Telesales Team Lead

MicroSourcing International; Quezon City; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

MicroSourcing is seeking an Outbound Telesales Team Lead to oversee a group of telesales specialists focused on acquiring new business for United Card portfolio. The role is onsite in Eastwood, Libis, Quezon City with shifting schedule and close collaboration with the Telesales, Credit, and Customer Service teams.

The ideal candidate has proven leadership in sales, experience in outbound telesales or customer acquisition, is proficient in QA processes, and demonstrates excellent communication

Qualifications

• Proven leadership experience coaching and mentoring team members.
• Background in inside/outbound sales or customer acquisition with target achievement.
• Direct experience with QA processes, including call monitoring or scoring.
• Exceptional phone manner, active listening, and precise written/verbal communication.
• Strong interpersonal, planning, organizational, and time management skills with a can-do attitude.

Responsibilities

• Lead, coach and support outbound telesales specialists to meet and exceed targets.
• Guide the team in making outbound calls to designated areas and capitalize on new-site openings.
• Ensure the team consistently meets daily and monthly sales targets, KPIs and call objectives.
• Handle escalations and provide guidance on difficult calls.
• Log and manage all sales prospects accurately in the CRM database.
• Conduct QA tasks including call monitoring and scoring, and manage performance conversations.
• Collaborate with Telesales Manager, Credit Manager, and Customer Service Manager to optimize outcomes.
• Maintain a hands-on approach, including making outbound calls to supplement team efforts.

Skills

Leadership

Sales

QA

Communication

Core Skills

Tools

ZOHO CRM

MS Office / Excel

Job description

Discover your 100% YOU with MicroSourcing!

Position: Outbound Telesales Team Lead

Location: Eastwood, Libis, Quezon City

Work setup & shift: Onsite | Shifting Schedule

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one plus dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Be part of a supportive team working closely with Telesales, Credit, and Customer Service Managers to maximize sales outcomes.
• Work-Life Harmony: Experience a structured and engaging sales environment with clear KPIs and targets.
• Career Growth: Develop your leadership expertise while driving customer acquisition and relationship management within United, a leading Australian fuel and convenience brand.
• Inclusive Teamwork: Work in a collaborative environment that values initiative, professionalism, and high performance.

Your Role

As an Outbound Telesales Team Lead – Cards, you will be responsible for the oversight of the Outbound Telesales Specialists in acquiring new business through outbound calling to both supplied and self-initiated sources. You will provide professional, solution-based sales guidance to support the growth of the United Card portfolio.

Key Responsibilities

• Team Leadership: Lead, coach, and support a team of outbound sales specialists to ensure performance meets and exceeds expectations.
• Sales Drive: Guide the team in making outbound calls to designated geographical areas/industries, and capitalize on new-site openings.
• Target Management: Ensure the team consistently meets or exceeds daily and monthly sales targets, KPIs, and outbound call objectives.
• Escalation Handling: Handle complex customer interactions, resolve escalations, and provide guidance on difficult calls.
• CRM & Pipeline Oversight: Ensure all sales prospects are accurately logged and managed in the CRM database at the point of contact.
• Performance & QA: Conduct quality assurance tasks, including call monitoring and scoring, and confidently handle performance management conversations.
• Cross-Functional Collaboration: Work closely with the Telesales Manager, Credit Manager, and Customer Service Manager to optimize sales outcomes.
• Active Contribution: Maintain a flexible, hands-on approach, including making outbound sales calls yourself to supplement the specialists' efforts when required.

What You Need

• Leadership Experience: Proven experience in leading, coaching, and mentoring team members, including the ability to manage performance conversations.
• Sales Background: Previous experience in inside sales, outbound telesales, or customer acquisition roles, with a demonstrated track record of achieving team-based targets.
• Quality Assurance: Direct experience with QA processes, including call monitoring and/or scoring.
• Communication Excellence: Exceptional phone manner, active listening skills, and excellent written and verbal communication skills with high attention to details.
• Core Skills: Strong interpersonal, planning, organizational, and time management skills with a resilient, "can-do" attitude.

Preferred Skills / Expertise

• Computer Literacy: Proficient in MS Office Suite, including intermediate Excel skills.
• CRM Knowledge: Previous experience or familiarity with ZOHO CRM is highly beneficial.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We foster an inclusive culture that celebrates initiative, professionalism, and collaboration. At MicroSourcing, equality is not just a principle—it's how we work. We celebrate your impact, growth, and contribution to driving business success.

For more information, visit www.microsourcing.com

Terms & conditions apply.