Outbound Telesales Team Lead – KPI-Driven Leader

MicroSourcing International; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive pay

Healthcare from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Quezon City is seeking a results-driven Sales Team Lead to oversee outbound telesales specialists, drive new business, and guide the team toward daily and monthly targets while maintaining high standards of quality and customer engagement.

You will work onsite at Eastwood, Libis, collaborating closely with Telesales, Credit, and Customer Service Managers to optimize sales outcomes, coach your people, and actively contribute to strategic growth in a dynamic environment.

Qualifications

• Proven leadership experience and coaching skills.
• Track record in inside sales or outbound telesales.
• Experience with QA processes and call monitoring.
• Excellent communication and active listening.
• Strong interpersonal and time-management skills.

Responsibilities

• Lead, coach, and support a team of outbound sales specialists to meet targets.
• Guide the team in outbound calls to designated areas and new-site openings.
• Ensure daily and monthly KPIs and call objectives are achieved.
• Handle escalations and assist on difficult calls.
• Manage CRM and pipeline accuracy at point of contact.
• Conduct QA and performance conversations with team members.
• Collaborate with Telesales, Credit, and Customer Service managers to optimize outcomes.
• Contribute hands-on by making outbound calls when needed.

Skills

Leadership

Sales

QA

Communication

Planning & Organization

Tools

MS Office

Zoho CRM

Job description

MicroSourcing in Quezon City is seeking a results-driven Sales Team Lead to oversee outbound telesales specialists, drive new business, and guide the team toward daily and monthly targets while maintaining high standards of quality and customer engagement.

You will work onsite at Eastwood, Libis, collaborating closely with Telesales, Credit, and Customer Service Managers to optimize sales outcomes, coach your people, and actively contribute to strategic growth in a dynamic environment.