Outbound Sales & Order Management Specialist

Branders (Philippines) Inc.; Eastern Manila District; Remote; PHP 240,000 - 420,000; Full time

Job summary

Branders (Philippines) Inc. is seeking a Contact Center Representative to serve as the primary point of contact for customers, manage accounts, and drive sales while ensuring service quality.

You will handle orders, inquiries, and issues across calls, emails, and chats, coordinating with teams to resolve problems and maximize customer satisfaction. The role emphasizes sales opportunity identification, accuracy in order management, and adherence to SLAs.

Qualifications

• Formal education or training such as degrees, courses or certifications.
• Minimum of (1) one-year sales/customer service experience, preferably in a related industry.
• Experienced contact center professional with strong telephone, chat, and email skills.

Responsibilities

• Handle calls, emails, and chats professionally within defined SLAs.
• Manage orders, payments, and customer inquiries for accuracy.
• Achieve sales goals and contact center metrics.
• Assist with admin tasks and maintain customer records.

Skills

Customer service

Sales

Negotiation

Communication

Data entry

Organizational skills

Education

Associate's Degree

Bachelor's Degree

Tools

Excel

Job description

Branders (Philippines) Inc. is seeking a Contact Center Representative to serve as the primary point of contact for customers, manage accounts, and drive sales while ensuring service quality.

You will handle orders, inquiries, and issues across calls, emails, and chats, coordinating with teams to resolve problems and maximize customer satisfaction. The role emphasizes sales opportunity identification, accuracy in order management, and adherence to SLAs.