Account & Sales Specialist: Elevate Customer Experience

Branders, Inc - ROHQ; Pasig; Remote; PHP 260,000 - 380,000; Full time

Job summary

Branders, Inc - ROHQ is seeking a Sales Representative/Contact Center Specialist to serve as the primary customer contact, drive sales, and manage orders in a fast-paced environment. You will handle calls, emails, and chats, provide product recommendations, and maintain strong customer relationships.

The role emphasizes achieving sales goals, processing orders, and supporting the team with administrative duties while maintaining high service levels.

Qualifications

• Formal education or training required such as degrees, courses of study, certification.
• Associate's/Bachelor's Degree.
• Minimum of (1) one-year previous sales/customer service experience, preferably in a related industry.
• Experienced contact center professional, effective telephone, chat, email techniques and customer care.

Responsibilities

• Act as primary point of contact for customers and manage all account management and sales activities.
• Achieve sales goals and contact center metrics; manage calls, emails, and chats within SLA.
• Provide price and availability information; submit, track, and escalate quotes and orders.
• Handle order management, claims, backorders, and processing of replacements or credits.

Skills

Sales skills

Customer service

Telephone etiquette

Email/chat handling

Negotiation

Education

Associate's/Bachelor's Degree

Tools

FreshDesk

Excel

Job description

Branders, Inc - ROHQ is seeking a Sales Representative/Contact Center Specialist to serve as the primary customer contact, drive sales, and manage orders in a fast-paced environment. You will handle calls, emails, and chats, provide product recommendations, and maintain strong customer relationships.

The role emphasizes achieving sales goals, processing orders, and supporting the team with administrative duties while maintaining high service levels.