Outbound Sales Manager | Launching Travel Program

Teleperformance; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Teleperformance in the Philippines is seeking an Outbound Sales Manager to lead a team of outbound sales supervisors within a TP environment, driving customer acquisition and retention for travel and hospitality accounts.

You will coach daily performance, implement campaigns, analyze KPIs, and report updates to internal stakeholders and client partners while ensuring compliance and quality across calls.

Qualifications

• 3+ years in outbound sales management, preferably in a call center/BPO for travel/hospitality accounts.
• Strong data analysis, team motivation, and familiarity with CRM tools (e.g., Salesforce).
• Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field.

Responsibilities

• Lead a team of outbound sales supervisors to drive customer acquisition, upselling and retention for travel/hospitality accounts.
• Manage daily performance, conduct regular coaching sessions, and track KPIs like conversion rates and average order value.
• Implement outbound sales strategies, cold-calling campaigns, and lead-generation sequences tailored to travel/hospitality promotions.
• Analyze data, review metrics, and present performance updates to internal stakeholders and client partners.
• Monitor calls, ensure compliance with travel industry regulations, and refine scripts to maximize conversion.

Skills

Outbound sales management

Data analysis

Team motivation

CRM tools familiarity

Education

Bachelor's degree in Business Administration, Marketing, Hospitality Management, or related field

Tools

Salesforce

Job description

Role Overview

The Outbound Sales Manager leads a team of outbound sales supervisors within TP environment, driving customer acquisition, upselling, and retention for a travel and hospitality client.

Key Responsibilities

• Team Leadership & Coaching: Manage daily performance, conduct regular 1-on-1 coaching sessions, and track KPIs like conversion rates and average order value.

• Campaign Execution: Implement outbound sales strategies, cold-calling campaigns, and lead-generation sequences tailored to travel and hospitality promotions.

• Client Reporting: Analyze data, review metrics, and present performance updates directly to internal stakeholders and external client partners.

• Quality Assurance: Monitor calls, ensure compliance with travel industry regulations, and refine scripts to maximize conversion.

Requirements & Qualifications

• Experience: 3+ years in outbound sales management, ideally within a call center or BPO setting supporting travel/hospitality accounts.

• Skills: Strong data analysis, team motivation, and deep familiarity with CRM tools (e.g., Salesforce).

• Education: Bachelor’s degree in Business Administration, Marketing, Hospitality Management, or a related field.