Outbound Resorts Sales Agent
Cloudstaff
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Benefits offered by this job
Job summary
Cloudstaff in the Philippines is seeking an Outbound Resorts Sales Agent to join our office-based team on the night shift. You will promote premier resort products, leverage a travel-oriented script, and convert inquiries into bookings while delivering excellent member service.
You’ll build a strong pipeline, upsell higher-tier packages, and collaborate with colleagues to achieve sales targets. The role requires resilient, consultative selling skills, sharp communication, and a keen eye for
Qualifications
- Candidate should be goal-driven with a service-to-sale mindset.
- Proficient in consultative selling and handling objections.
- Demonstrates resilience and adaptability to changing business needs.
- Open to feedback and continuous improvement of sales techniques.
- Excellent oral communication, negotiation and persuasive skills.
- Maintains professionalism in all member and internal interactions.
- Tech-savvy with ability to navigate computer systems and CRM databases.
Responsibilities
- Conduct outbound calls via Live Vox to promote travel products.
- Present and upsell travel packages to members and prospects.
- Analyze needs and pair customers with suitable vacation options.
- Maintain a robust sales pipeline and follow up on leads to close deals.
Skills
Tools
Job description
We’re Hiring: Outbound Resorts Sales Agent
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!
We are currently on the lookout for an Outbound Resorts Sales Agent to join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role?
Role: Outbound Resorts Sales Agent
Work Arrangement: Work From Office
Schedule: Night shift
The Outbound Resorts Sales Agent is a driven, target-oriented professional responsible for marketing premier resort products and services to our members. In this role, you will leverage a pipeline of potential customers and previous travelers to establish new reservations, service existing memberships, and consistently meet and exceed sales goals. Acting as a consultative travel expert, you will utilize quality guidelines and scripting to introduce products, uncover member needs, overcome objections, and successfully close sales.
- Actively conduct outbound calls utilizing the Live Vox platform, focusing on high productivity, conversion, and adherence to telemarketing compliance.
- Present, promote, and sell travel products by delivering compelling value propositions to existing and future members.
- Perform cost-benefit and needs analysis to pair members with ideal vacation packages, actively upselling enhanced products and higher-tier services.
- Manage a robust pipeline to systematically follow up with prospects and finalize sales.
- Establish and nurture positive, long-term relationships with members to protect brand integrity and maximize satisfaction.
- Serve as a knowledgeable travel expert by maintaining up-to-date awareness of industry trends, destination geography, resort restrictions, and travel advisories.
- Expedite the resolution of customer queries and troubleshooting issues effectively.
- Coordinate sales strategies and collaborate seamlessly with team members and other departments.
- Accurately and efficiently enter member information into CRM databases for booking, ensuring high accuracy to maximize revenue and mitigate financial discrepancies.
- Process credit card payments securely in strict accordance with PCI compliance standards.
- Contribute to overarching team goals by achieving target metrics and maintaining schedule adherence.
- Highly goal-driven with a strong "service-to-sale" mindset.
- Proficient in consultative selling, handling objections, and navigating sales hurdles.
- High resilience to adverse situations with rapid adaptability to changing business needs.
- Receptive to feedback, with a continuous desire to refine sales techniques.
- Exceptional oral communication, negotiation, and persuasion skills.
- Ability to maintain absolute professionalism during all member and internal interactions.
- Tech-savvy: proficient in navigating computer systems, databases, and telephone keypads simultaneously.
- Basic mathematical proficiency for pricing, percentages, and time-related calculations.
- Minimum typing speed of 55 WPM.
- Preferred: Bilingual proficiency (e.g., English and Spanish) to service a diverse member base.
- Highly goal-driven with a strong "service-to-sale" mindset.
- Proficient in consultative selling, handling objections, and navigating sales hurdles.
- High resilience to adverse situations with rapid adaptability to changing business needs.
- Receptive to feedback, with a continuous desire to refine sales techniques.
- Exceptional oral communication, negotiation, and persuasion skills.
- Ability to maintain absolute professionalism during all member and internal interactions.
- Tech-savvy: proficient in navigating computer systems, databases, and telephone keypads simultaneously.
- Basic mathematical proficiency for pricing, percentages, and time-related calculations.
- Minimum typing speed of 55 WPM.
- Preferred: Bilingual proficiency (e.g., English and Spanish) to service a diverse member base.
- Call center and phone sales experience highly preferred
- Cruise & travel experience preferred
- Strictly work onsite arrangement
- Staying near the office – or willing to relocate
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
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