Outbound Representative

Risewave Consulting Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A consulting firm is seeking an Outbound Call Representative in Taguig, Philippines. The role focuses on making outbound calls to remind customers about policy payments and conserve policies. Candidates should have strong communication skills and ideally one year of experience in insurance operations or BPO environments. This is an onsite job that requires detail-oriented individuals with good documentation habits.

Qualifications

• Preferably with 1 year experience in insurance back-office operations or outbound calls from BPO.
• Good documentation habits required.

Responsibilities

• Conduct outbound calls to customers for payment reminders.
• Ensure accurate documentation of call outcomes.
• Submit outbound call reports.

Skills

Strong communication skills

Customer service skills

Detail-oriented

Education

College graduate (any course)

Job description

Insurance Health & Wellness

Health Insurance, HMO

The Outbound Call Representative plays a key role in supporting policy persistency by proactively reaching out to customers through outbound calls. This role focuses on policy conservation efforts, ensuring timely communication and documentation to help retain customers and prevent policy lapses.

Key Responsibilities:

• Conduct outbound calls to customers for:
• Payment reminders for policies at risk of lapsing
• Other conservation-related campaigns as assigned
• Ensure accurate and timely documentation of call outcomes
• Submit outbound call reports for all in-scope activities
• Support special projects and perform other tasks related to policy conservation as needed

Qualifications:

• College graduate (any course)
• Preferably with 1 year experience in insurance back-office operations, especially in policy after sales OR Outbound calls from BPO environment
• Strong communication and customer service skills
• Detail-oriented with good documentation habits
• Work setup: Onsite

Customer Service Call Centre English Language

Preview

Recruiter Risewave Consulting Inc.

Active within three days

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,