Outbound Call Representative

Paragon Global Outsourcing Inc.; Pampanga; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

13th Month Pay

Job summary

Paragon Global Outsourcing Inc. is hiring an Outbound Call Representative in Pampanga, Philippines. The successful candidate will conduct high-volume outbound calls and manage customer data using CRM tools. Key requirements include 1-2 years of experience in outbound calling, strong communication skills, and a clear speaking voice. The role involves achieving call productivity targets while ensuring compliance with company standards. Applicants must be willing to work night shifts. Join us for a dynamic team environment and competitive benefits.

Qualifications

• 1-2 years of experience in outbound calling, telemarketing, or customer service.
• Experience using CRM systems for data entry.
• Clear speaking voice with a neutral accent for client communication.
• Willingness to work night shift schedules.

Responsibilities

• Conduct outbound calls to potential customers.
• Follow call scripts accurately.
• Update customer information in the CRM system.
• Qualify leads and schedule appointments.

Skills

Outbound calling

CRM management

Data entry

Strong communication skills

Attention to detail

Multitasking

Tools

Microsoft Office

PhoneBurner

RingCentral

ViciDial

Job description

Job Description

Government Mandated Benefits

13th Month Pay

We are seeking a motivated and detail-oriented Outbound Call Representative to join our team. The ideal candidate has experience in outbound calling, CRM management, and data entry. This role requires strong communication skills, the ability to follow scripts naturally, and confidence in handling high-volume outbound calls.

Key Responsibilities

• Conduct outbound calls to potential customers.
• Follow provided call scripts and communication guidelines accurately.
• Update and maintain customer information in the CRM system.
• Perform accurate data entry and ensure all records are updated in real time.
• Qualify leads and gather relevant customer information.
• Schedule appointments or transfer qualified leads to the appropriate department.
• Meet daily, weekly, and monthly call and productivity targets.
• Ensure compliance with company standards and procedures.

Qualifications

• At least 1–2 years of experience in outbound calling, telemarketing, customer service, or a related role.
• Experience using CRM systems and performing data entry tasks.
• Strong verbal and written communication skills.
• Ability to follow scripts while maintaining a natural conversation flow.
• Comfortable making high-volume outbound calls daily.
• Strong attention to detail and organizational skills.
• Goal-oriented with the ability to work in a fast-paced environment.
• Proficient in Microsoft Office and basic computer applications.
• Must have a clear speaking voice with a neutral accent for effective communication with clients.
• Must be willing and able to work night shift schedules.

Preferred Skills

• Experience in lead generation or appointment setting.
• Familiarity with dialer tools such as PhoneBurner, RingCentral, or ViciDial.
• Strong multitasking and time management skills.
• Ability to work independently and collaboratively.
• Goal-oriented mindset with a strong work ethic.