Patient Experience & Scheduling Specialist

Belo Medical Group; Taguig; On-site; PHP 240,000 - 320,000; Full time

Job summary

A leading healthcare provider in Metro Manila is looking for a Patient Care Specialist to manage patient inquiries, schedule appointments, and ensure high standards of customer service. The ideal candidate has a degree in Business Studies or similar, and 1-3 years of experience in a related role. Strong communication skills and customer service orientation are crucial for success in this position.

Qualifications

• At least 1-3 years of working experience in a related field required.
• Candidate must possess a degree in Business, Hospitality, Mass Communication or equivalent.
• Excellent communication skills and customer service orientation are essential.

Responsibilities

• Greet all patients and customers professionally.
• Schedule patients and confirm appointments.
• Maintain patient charts with accurate information.
• Handle inquiries, complaints, and ensure high customer service.

Skills

Customer service orientation

Excellent communication skills

Tact and courtesy

Initiative

Education

Bachelor's/Post Graduate Diploma in Business Studies or equivalent

Job description

A leading healthcare provider in Metro Manila is looking for a Patient Care Specialist to manage patient inquiries, schedule appointments, and ensure high standards of customer service. The ideal candidate has a degree in Business Studies or similar, and 1-3 years of experience in a related role. Strong communication skills and customer service orientation are crucial for success in this position.