Outbound Customer Care Specialist (AU Healthcare, Office-based)

ConnectOS; Mandaluyong; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

Office-based

Medical, Dental Coverage and Life ins.

Paid Vacation and Sick Leave (Quarter.

Annual appraisal

Job summary

ConnectOS in Metro Manila is seeking a Customer Service - Patient Coordinator to ensure a smooth patient journey. You will schedule appointments, manage records, confirm and reschedule bookings, and handle inquiries with professionalism.

This office-based role requires a proactive team player with experience in sales or outbound calling, excellent communication, and strong organisation. You will collaborate with clinicians and staff to improve attendance and patient experience.

Qualifications

• Experienced in sales or outbound calling background.
• Excellent communication and customer service skills.
• Strong attention to detail and organisational skills.
• Ability to manage multiple bookings and priorities in a fast-paced environment.

Responsibilities

• Conduct outbound calls to patients to schedule appointments and promote dental services.
• Schedule and manage patient appointments accurately and efficiently.
• Confirm, reschedule, cancel, and follow up on appointments.
• Maintain accurate patient records and booking information.
• Manage patient recalls and follow-ups to maximise attendance.
• Identify and fill appointment gaps to support clinic utilisation and performance.
• Provide friendly, professional, and compassionate customer service.
• Respond to patient enquiries and handle routine concerns professionally.
• Escalate complex issues or complaints when required.
• Work closely with clinicians, facility staff, and internal teams.
• Contribute to team goals, training, and continuous improvement.

Skills

Outbound calling

Sales

Communication

Organisation

Team player

Job description

Schedule: 07:00 AM to 4:00 PM PHT (Monday to Friday)

We're looking for a Customer Service -Patient Coordinator to join our team and help deliver a smooth, positive experience for every patient.

Key Responsibilities

• Conduct outbound calls to patients to schedule appointments and promote dental services.
• Schedule and manage patient appointments accurately and efficiently.
• Confirm, reschedule, cancel, and follow up on appointments.
• Maintain accurate patient records and booking information.
• Manage patient recalls and follow-ups to maximise attendance.
• Identify and fill appointment gaps to support clinic utilisation and performance.
• Provide friendly, professional, and compassionate customer service.
• Respond to patient enquiries and handle routine concerns professionally.
• Escalate complex issues or complaints when required.
• Work closely with clinicians, facility staff, and internal teams.
• Contribute to team goals, training, and continuous improvement.

What We’re Looking For

• Experienced in sales or outbound calling background
• Excellent communication and customer service skills.
• Strong attention to detail and organisational skills.
• Ability to manage multiple bookings and priorities in a fast-paced environment.
• Professional, empathetic, and patient-focused approach.
• Comfortable working with booking systems and maintaining accurate records.
• A collaborative team player with a proactive attitude.

Benefits and Perks

• Office-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.