Early Collections Officer

Bank of the Philippine Islands (BPI); Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a seasoned collections professional to lead back-end recovery actions with a focus on timely follow-ups and accurate documentation. This role emphasizes driving recovery aligned with strategic directives from leadership.

You will monitor team performance, endorse client requests, and ensure compliance with audit and regulatory standards while delivering periodic performance insights to senior management.

Qualifications

• Bachelor’s/4-year degree in Business, Banking or Finance.
• Minimum 3 years in collections, supervising people, service sales, or agency management.
• Knowledge of bank products such as loans, insurance, and deposits.
• Strong leadership, strategic and analytical skills, numeracy, communication and negotiation abilities.

Responsibilities

• Executes account-level recovery actions based on leadership directives.
• Reviews and endorses financial and non-financial client requests from associates.
• Monitors team productivity and drives performance improvement plans.
• Ensures documentation of collection activities is complete and compliant with audit/regulatory standards.
• Prepares and submits performance reports highlighting trends, risks, and escalation recommendations.

Skills

Leadership

People management

Strategic thinking

Analytical skills

Numeracy

Communication

Negotiation

Education

Bachelor’s degree in Business, Banking or Finance

Job description

Handles back-end collection activities for delinquent accounts, ensuring timely follow-ups and accurate documentation to support recovery efforts aligned with overall remedial strategies.

Responsibilities

• Executes account-level recovery actions and analysis based on strategic directives from leadership.
• Reviews and endorses financial and non-financial client requests initiated by associates.
• Monitors team productivity and drives implementation of performance improvement plans.
• Ensures documentation of collection activities is complete and compliant with audit and regulatory standards.
• Prepares and submits performance reports, highlighting trends, risks, and recommendations for escalation.

Qualifications

• Graduate of any 4 year Bachelor’s/College Degree, preferably related to Business, Banking or Finance
• At least 3 years extensive experience in handling collection-related job and supervising people, service sales, or agency management
• Knowledge in bank products such as loans, insurance, and deposits.
• Strong leadership and people management skills, strategic and analytical skills, numeracy, communication and negotiation skills.