Outbound/Inbound Sales Coach (Assistant Manager level) | MOA Pasay

Tasq Work; Pasay; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Tasq Work is seeking a seasoned sales leadership professional to guide and develop a high-performing team within a BPO environment. The role focuses on both inbound and outbound sales strategies, coaching, and driving performance improvements across the organization.

The ideal candidate demonstrates a strong track record in managing leaders, optimizing sales processes, and delivering measurable results in fast-paced contact centers.

Qualifications

• Minimum 3 to 4 years leadership experience in a Sales, Outbound Sales, Coaching, or Operations role.
• Proven experience managing leaders and driving sales performance in a BPO or contact center environment.
• Strong understanding of outbound sales methodologies, objection handling, and conversion strategies.
• Experience analyzing performance metrics and translating insights into actionable coaching plans.
• Excellent communication, stakeholder management, and presentation skills.
• Demonstrated ability to motivate, influence, and develop high-performing teams.

Responsibilities

• Lead and develop a team of sales professionals, including coaching and performance管理.
• Drive sales performance and targets in a BPO/contact center setting.
• Analyze performance metrics and translate insights into coaching plans.
• Motivate and develop high-performing teams to achieve day-to-day excellence.
• Oversee short-term activities within the team and improve processes.

Skills

Leadership experience

Sales performance

Outbound sales

Metrics analysis

Communication

Team development

Job description

Job Description:

• Telesales (Inbound/Outbound) work is typically performed in a call center environment and focuses on Nominal inbound customer service (logging requests, activating accounts, setting up service appointment times, etc., transfers issues for resolution to customer service reps)
• Primary focus is selling Inbound work includes responding to customer-initiated calls to activate a service, request a product/service change, schedule an installation or repair, or resolve a product/service or billing issue
• Selling targeted products/services as part of the customer-initiated interaction
• Outbound work includes Initiating calls to potential customers from a list of provided leads. Leads on the list are: Existing customers targeted for cross/up sell prior customers and potential new customers
• Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates
• Executes specialized projects and activities and typically works according to set principles
• Usually generates and initiates own workload and doesn't need instructions or guidelines
• Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product
• Positions at this level are expected to significantly improve the day-to-day activities/processes
• Manages and oversees the implementation of short-term activities within the team
• Decisions are of an operational nature within a defined scope
• Positions on this level delivers their share of professional responsibilities focusing on professional excellence
• Typically manages a team of Individual Contributor co-workers

Qualifications:

• Minimum of3 to 4 years leadership experiencein a Sales, Outbound Sales, Coaching, or Operations role
• Proven experience managing leaders and driving sales performance in a BPO or contact center environment
• Strong understanding of outbound sales methodologies, objection handling, and conversion strategies
• Experience analyzing performance metrics and translating insights into actionable coaching plans
• Excellent communication, stakeholder management, and presentation skills
• Demonstrated ability to motivate, influence, and develop high-performing teams