Outbound Customer Care Rep - Entry Level Training Included

Asiacruit BPO, Inc.; Makati; On-site; PHP 201,000 - 268,000; Full time

Job summary

Asiacruit BPO, Inc. in Makati is seeking a Customer Service Representative (Outbound) to contact customers, answer questions, and support a positive experience. This entry-level role welcomes fresh graduates and career shifters who want to build communication and customer service skills.

Youll make outbound calls per campaign, share accurate information, document interactions, and follow call guidelines. The ideal candidate is comfortable on the phone, coachable, and able to stay professional

Qualifications

• Open to fresh graduates, first-time job seekers, and career shifters.
• Previous customer service, call center, sales, or phone-based experience is an advantage but not required.
• Strong spoken English communication skills and a courteous phone manner.
• Comfortable making outbound calls and speaking with a range of customers.
• Good listening skills and the ability to understand and respond to customer needs.
• Willingness to learn call procedures, campaign information, and customer service tools.
• Receptive to feedback and able to apply coaching to improve performance.
• Patient, dependable, and professional when handling questions or challenging conversations.
• Organized and detail-oriented when entering information and documenting call outcomes.
• Able to follow instructions, scripts, policies, and quality standards.
• Comfortable working toward call activity, attendance, and service quality goals.
• Basic computer skills and familiarity with email, web applications, or customer databases.
• Able to manage time effectively and work collaboratively with a team.
• High school diploma or equivalent required; additional education is a plus.

Responsibilities

• Make outbound calls to customers or prospective customers per campaign guidelines.
• Provide clear, accurate information about services, products, processes, or customer requests.
• Follow up with customers regarding inquiries, service updates, appointments, feedback, or other campaign-related needs.
• Listen actively to understand customer questions, concerns, and requirements.
• Respond to customer questions professionally and work toward a helpful resolution.
• Follow call scripts, privacy requirements, and quality standards while keeping conversations natural and courteous.
• Confirm and update customer details when appropriate and permitted.
• Record call outcomes, customer feedback, and follow-up actions accurately in the designated system.
• Escalate complex questions, complaints, or requests to the appropriate team or supervisor.
• Meet assigned expectations for call activity, quality, attendance, and customer experience.
• Participate in training, coaching sessions, and team meetings to build product knowledge and improve call skills.
• Protect customer information and follow company policies and applicable data privacy practices.
• Maintain a positive, patient, and professional approach throughout each customer interaction.
• Support other customer service and campaign activities as needed.

Skills

Fresh graduates welcome

Open to career shifters

Strong spoken English

Outbound calling

Active listening

Willingness to learn

Receptive to feedback

Patient and professional

Detail-oriented

Follow instructions

Goal-oriented

Basic computer skills

Team player

High school diploma

Education

High school diploma or equivalent

Tools

Job description

Asiacruit BPO, Inc. in Makati is seeking a Customer Service Representative (Outbound) to contact customers, answer questions, and support a positive experience. This entry-level role welcomes fresh graduates and career shifters who want to build communication and customer service skills.

Youll make outbound calls per campaign, share accurate information, document interactions, and follow call guidelines. The ideal candidate is comfortable on the phone, coachable, and able to stay professional