Outbound Call Center Director — Build & Scale 30–50 Reps

ispeedtolead; Philippines; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

ispeedtolead is seeking a seasoned Cold Call Team Director to build a call center from scratch in the Philippines, supplementing vendor leads and tackling regions with historically low coverage.

You will hire, train, and manage 30–50+ callers, design dialing strategy, establish lead-qualification standards, monitor metrics (connect rate, CPC), optimize deliverability, and collaborate with product, data, and engineering to integrate dialer and CRM, while delivering real-time coaching during US

Qualifications

• 5+ years of hands-on experience in cold calling operations.
• Proven track record building or scaling outbound calling teams (10–50+ callers) from scratch.
• Deep understanding of dialing systems, number reputation, spam flagging, and call deliverability.
• Experience working with CRMs and dialers such as ReadyMode, Podio, GoHighLevel, or similar.
• Strong analytical mindset - comfortable managing performance through metrics and making fast decisions.

Responsibilities

• Build the cold calling operation from scratch, including structure, hiring plan, and processes.
• Hire, train, and manage callers, team leads, and QA as the team scales from 2–3 to 30–50+ people.
• Design and optimize dialing strategy, number rotation, warm-up, and deliverability to maintain high connect rates.
• Set up and improve lead qualification standards to ensure every lead is marketplace-ready and compliant.
• Monitor performance metrics (connect rate, leads per caller, rejection rate, cost per lead) and act on them daily.
• Work closely with product, data, and engineering teams to integrate dialer, CRM, and lead pipelines.
• Run real-time coaching and performance management during US calling hours to improve team output and quality.

Skills

Cold calling

Team scaling

Dialing systems

CRM tools

English proficiency

US hours

Analytical mindset

Hands-on

Tools

ReadyMode

Podio

GoHighLevel

Job description

ispeedtolead is seeking a seasoned Cold Call Team Director to build a call center from scratch in the Philippines, supplementing vendor leads and tackling regions with historically low coverage.

You will hire, train, and manage 30–50+ callers, design dialing strategy, establish lead-qualification standards, monitor metrics (connect rate, CPC), optimize deliverability, and collaborate with product, data, and engineering to integrate dialer and CRM, while delivering real-time coaching during US