Sales Manager - BPO Operations

The CodeBox Inc.; Cebu City; On-site; PHP 700,000 - 900,000; Full time

Job summary

The CodeBox Inc. is seeking an experienced, hands-on local Sales Manager based in Cebu, Philippines, with the ability to sell to U.S. customers by phone.

Initially you will handle the first calls, test leads, refine the pitch, and shape the sales process. You will then recruit, train, and lead the team, scaling the operation from its first reps into a high-performing organization. You will work with senior management and receive support to build the operation, ensuring HIPAA/TCPA/FTC compliance

Qualifications

• Based in the Philippines and on-site in Cebu.
• Proven hands-on experience selling to U.S. customers by phone.
• Proven experience managing a team of telephone sales representatives.
• Strong leadership, discipline, and motivational skills.
• Excellent spoken and written English with confident communication.
• Experience building or launching a call center operation is a strong advantage.
• Experience in telehealth, healthcare, nutraceuticals, e-commerce or other B2C sales environments is highly preferred.

Responsibilities

• Personally handle the first inbound and outbound sales calls to U.S. customers.
• Build, test and improve the sales pitch, scripts, objection handling and follow-up process.
• Convert existing leads from initial contact through payment.
• Help build the complete sales operation from the ground up.
• Recruit, train, coach and manage the initial sales representatives.
• Establish targets, commission structures, reporting, quality assurance and performance-management systems.
• Monitor and improve key KPIs, including contact rate, conversion rate, sales per agent and revenue.
• Build a disciplined, energetic and performance-driven sales culture.
• Identify and develop future team leaders, trainers and sales managers.
• Ensure sales workflows follow HIPAA, TCPA, FTC telemarketing and applicable U.S. privacy requirements.
• Create a scalable structure capable of growing to hundreds of representatives.
• Over time, take responsibility for additional teams, potentially including retention, customer service and training.
• Work closely with senior management, HR, compliance and technology teams.

Skills

Sales leadership

Sell to US customers by phone

Team recruitment & training

KPIs & performance management

English communication

Night shifts alignment

Hands-on selling

Job description

We are looking for an experienced, hands-on local Sales Manager who is already based in the Philippines and understands how to sell to U.S. customers by phone.

This is a true player-coach role. During the initial stage, you will personally handle the first sales calls, test the leads, refine the pitch and help create a sales process that converts. Once the model is proven, you will recruit, train and lead the sales team, building the operation from its first representatives into a large, high-performing organization.

The initial infrastructure is already available, including office space, equipment, local HR support, IT and DevOps resources. You will work closely with senior management and receive the support needed to build the operation successfully.

Job Responsibilities:

• Personally handle the first inbound and outbound sales calls to U.S. customers.
• Build, test and improve the sales pitch, scripts, objection handling and follow-up process.
• Convert existing leads from initial contact through payment.
• Help build the complete sales operation from the ground up.
• Recruit, train, coach and manage the initial sales representatives.
• Establish targets, commission structures, reporting, quality assurance and performance-management systems.
• Monitor and improve key KPIs, including contact rate, conversion rate, sales per agent and revenue.
• Build a disciplined, energetic and performance-driven sales culture.
• Identify and develop future team leaders, trainers and sales managers.
• Ensure sales workflows follow HIPAA, TCPA, FTC telemarketing and applicable U.S. privacy requirements.
• Create a scalable structure capable of growing to hundreds of representatives.
• Over time, take responsibility for additional teams, potentially including retention, customer service and training.
• Work closely with senior management, HR, compliance and technology teams.
  

Job Qualifications:

• Currently based in the Philippines and willing to work on-site in Cebu.
• Willing and able to work night shifts aligned with U.S. business hours.
• Proven hands-on experience selling to U.S. customers by phone
• Proven experience managing a team of telephone sales representatives
• Strong personal sales ability and willingness to take calls directly during the setup stage.
• Strong experience in lead conversion, payment closing, objection handling and follow-up.
• Experience recruiting, training and developing sales representatives and team leaders.
• Strong understanding of sales KPIs, commission plans, call monitoring and quality assurance.
• Excellent spoken and written English, with confident and persuasive communication skills.
• Strong leadership presence and the ability to create discipline, motivation and accountability.
• Experience building or launching a sales team or call center operation is a strong advantage.
• Experience in telehealth, healthcare, nutraceuticals, e-commerce or other B2C sales environments is highly preferred.

This is not a role for someone who only wants to supervise an existing team. We are looking for someone who can sell, build and lead—starting with the first phone call and growing into the leadership of a major call center operation.

Strong performance and successful scaling of the operation will be recognized through an attractive performance-based compensation package and meaningful long-term growth opportunities.