Outbound Call Agent

AS White Global Pty; Taguig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Great Place to Work certified

Comprehensive medical care for you and

Generous paid leave

LinkedIn Learning & tailored training

Flexible work setup

Company trips

Job summary

AS White Global Pty is seeking a motivated professional to support Australia’s premier personal injury claims management team from Manila. The role focuses on high‑quality call support, accurate data entry, and ensuring timely claims processing in line with privacy and regulatory requirements.

You will work onsite in Manila (BGC, Taguig) with Australian hours, collaborating with the team to maintain well‑organized records and contribute to process improvements.

Qualifications

• Prior experience in a call centre / customer service environment.
• Excellent written and spoken English.
• Available to start on 26th October 2026.

Responsibilities

• Make outbound calls to service providers to confirm details and assist in resolving claims.
• Accurately gather, validate, and input claim information into internal systems.
• Ensure processes comply with legislation, policies, and privacy requirements.
• Review and audit claims to spot discrepancies or missing details.
• Collaborate with team and maintain organized records to support timely processing.

Skills

Call centre experience

English communication

Job description

Become part of Australia’s premier personal injury claims management provider, backed by more than a century of trusted service.

The Opportunity

Play a key role in maintaining accuracy and operational efficiency within a leading claims organization. You will provide high-quality call support, ensure claims are processed completely and on time, and help enhance workflows while contributing to ongoing improvements.

• Proudly Great Place to Work certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

“I am so happy and grateful I got to work with a client and AS White, both are very supportive.” - IT Administration Assistant, ASW Philippines.

What You’ll Do

• Make outbound calls to service providers to confirm details and assist in resolving claims.
• Accurately gather, validate, and input claim-related information into internal systems.
• Ensure all processes comply with relevant legislation, company policies, and privacy requirements.
• Review and audit claims to spot discrepancies or missing details.
• Collaborate with team members and maintain well-organized records to support timely claim processing.

Key Criteria

• Prior experience in a call centre/customer service environment is essential.
• Strong communication skills in English, both written and spoken.
• Can start work on 26th October 2026.

Work setup

• Manila (BGC, Taguig): Australian hours (6am-3pm PHT) with a fully onsite work set-up.