OTA Reservations Specialist — Elevate Guest Experience

Jeff and Jenny 88th Avenue Holdings OPC; Cebu City; On-site; PHP 279,000 - 502,000; Full time

Job summary

Jeff and Jenny 88th Avenue Holdings OPC in Cebu invites an OTA Reservations Coordinator to join our on-site team. You will manage OTA bookings, update availability, and ensure accurate rates across platforms to deliver a seamless guest experience from inquiry to arrival.

The ideal candidate has solid experience with OTA platforms, strong communication skills, and the ability to multitask in a fast-paced hospitality environment in Cebu.

Qualifications

• Experience with OTA platforms and reservation systems.
• Excellent communication and customer service.
• Sales and receptionist duties experience including upselling.
• Strong attention to detail and organization.
• Proficient in common office software and reservation tools.
• Hospitality or property management experience is an advantage.
• On-site work in Cebu with adaptable approach to changing needs.

Responsibilities

• Process bookings and manage OTA reservations.
• Update availability and rates across platforms.
• Respond to guest inquiries.
• Confirm and modify reservations.
• Coordinate with reception and sales teams.
• Resolve booking issues promptly.
• Monitor reservation trends.
• Support promotional activities.
• Maintain high data accuracy.

Skills

Reservations management

OTA platforms

Customer service

Upselling

Attention to detail

Organizational skills

Reservation tools

Office software

Tools

Reservation systems

Office software

Job description

Jeff and Jenny 88th Avenue Holdings OPC in Cebu invites an OTA Reservations Coordinator to join our on-site team. You will manage OTA bookings, update availability, and ensure accurate rates across platforms to deliver a seamless guest experience from inquiry to arrival.

The ideal candidate has solid experience with OTA platforms, strong communication skills, and the ability to multitask in a fast-paced hospitality environment in Cebu.