IT Support (OSS) | Cebu City | INT-3D7F884

KMC Solutions; Cebu City; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Hybrid work setup

HMO + free dependent

Access to pantry (MadMax Coffee, Fresh

Diverse learning & growth

Cloud HR platform (Sprout)

Above standard leaves

Competitive salary and benefits

Job summary

KMC Solutions in Cebu City is seeking an OSS Tech 1 to deliver frontline IT support and incident resolution. You will diagnose issues, document steps, and communicate progress to clients, ensuring timely closures.

The role emphasizes strong customer interface skills and teamwork in a hybrid working environment. The ideal candidate will have a Computer Science/IT degree, solid English communication, and willingness to work shifts across multiple locations.

Qualifications

• Expertise in delivering technical support and documenting cases.
• Strong written and verbal English communication skills.
• Willing to be assigned in multiple locations and shifts.

Responsibilities

• Provides first-line investigation and diagnosis of issues.
• Resolves incidents/service requests per procedures and timelines.
• Escalates unresolved items within agreed timescales.
• Logs incident details per help desk procedures.
• Communicates incident progress to clients.
• Keeps tickets updated until resolution.
• Performs hardware/software maintenance and support.
• Supports IMAC activities and local network tasks.
• Assists Asset Management in IT inventory.
• Performs deployment/movement of IT assets.

Skills

Excellent customer interface skills

Good interpersonal communication

Understanding of customer satisfaction

Ability to write technical support doc

Team player

Ability to work under pressure

Good organizational/time management

Analytical/problem-solving skills

Attention to detail under pressure

Education

Bachelor's/College Degree in Computer Science/IT or equivalent

Tools

MS-Windows Environment

MS-Office & Office 365

Job description

Make your next big career move by applying as KMC Solutions' next OSS TECH 1!

OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.

On top of your salary, here are the exciting benefits you can look forward to:

• You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
• Making sound decision-making and flexibility to ensure team dynamics and productivity.
• Hybrid work setup
• Competitive salary and benefits
• HMO + free dependent
• Access to KMC's exclusive pantry (MadMax Coffee, Fresh Fridge)
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a OSS TECH 1 include:

• Provides first-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Conducts hardware and software maintenance and support
• Performs IMAC (Install, Move, Add and Change)
• Local network support and/or assists centralized Network team
• Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
• Assists Asset Management Team in inventory of IT assets
• Performs deployment and movement of IT assets
• Performs additional task that may be assigned by the immediate supervisor

To apply, you must be an expert on the following requirements:

• Excellent customer interface skills
• Good interpersonal communication skills
• Understanding of customer satisfaction principles and practices
• Ability to write technical support documentation
• Team player
• Ability to work under pressure
• Good organizational and time management skills
• Good analytical and problem-solving skills
• Maintains strong attention to detail in high-pressure

It will also be favorable if you are knowledgeable in:

Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent

• Knowledgeable in MS-Windows Environment, MS-Office and Office 365 applications
• Willing to be assigned in multiple locations
• Excellent in English communication skills both verbal and written
• Willing to work on shifting schedule, Holiday, weekends and Night shift
• Experience and knowledge in Active Directory and ticketing systems is a plus