Order-to-Cash Specialist I

iSupport Worldwide; Eastern Manila District; Hybride; PHP 360 000 - 560 000; Plein temps

Avantages offerts par ce poste

Free lunch meals

Onsite gym access

Weekly fitness activities

Upskilling academy

Modern office facilities

Résumé du poste

iSupport Worldwide is seeking an Order-to-Cash Specialist I to support end-to-end OTC operations across APAC markets. You will manage invoicing, cash application, collections support, and dispute resolution, ensuring accurate financial records and process improvements.

Ideal candidates have 3+ years in OTC-related roles, hands-on experience with Oracle ERP, and strong communication across APAC regions. This position offers a hybrid work setup at Cyberscape Alpha, Ortigas Center, Pasig City.

Qualifications

• Bachelor's degree in Accounting, Finance, or related field.
• At least 3 years of experience in Accounts Receivable, Credit and Collections, Cash Application, or Order-to-Cash functions.
• Strong understanding of the full Order-to-Cash cycle from order processing to cash application.
• Experience with Oracle ERP is preferred.
• APAC regional operations experience preferred (China/Hong Kong).
• CPA designation preferred but not required.
• Excellent written and verbal communication across APAC markets including Hong Kong.
• Strong analytical, problem-solving, and attention to detail.
• Ability to work independently with accountability.

Responsabilités

• Handle invoicing, cash application, and collections support.
• Resolve disputes, reconciliations, and month-end close activities.
• Maintain audit-ready documentation and controls in OTC processes.
• Monitor KPIs and support automation and process improvements.
• Collaborate with APAC customers, Sales teams, Account Managers, and Finance teams.
• Escalate issues appropriately and own resolutions end-to-end.

Connaissances

Accounts Receivable

Credit & Collections

Cash Application

Order-to-Cash

Formation

Bachelor's degree in Accounting/Finance

CPA preferred

Outils

Oracle ERP

Description du poste

Work Schedule: US Working Hours / Night Shift
Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Hybrid)

What is your mission?

We are looking for an Order-to-Cash Specialist I to support end-to-end accounts receivable operations across APAC markets. This role is responsible for invoicing, cash application, collections support, dispute resolution, reconciliations, month-end activities, and stakeholder management. The position plays a key role in maintaining accurate financial records, improving OTC processes, and delivering excellent support to customers and internal business partners.

You will provide the best service to our partner brands by performing these tasks:

• Create, review, and distribute invoices, credit memos, debit memos, and rebills while validating customer, tax, and purchase order requirements.

• Monitor invoice delivery, investigate delivery issues, and resolve failed invoice transmissions.

• Process customer receipts and remittances and accurately apply payments, including partial payments, short pays, and overpayment scenarios.

• Perform daily cash application activities and reconciliations to ensure accuracy and completeness of financial records.

• Research, analyze, and resolve unapplied cash items by coordinating with customers and internal stakeholders to obtain missing remittance information.

• Manage deductions, claims, chargebacks, and disputes while partnering with business teams to drive timely resolution.

• Perform account reconciliations and provide support for month-end close activities.

• Maintain audit-ready documentation and ensure compliance with established approval controls and financial procedures.

• Monitor key performance indicators (KPIs) and support automation and process improvement initiatives.

• Identify opportunities to enhance order-to-cash processes, controls, operational efficiency, and customer experience.

• Support Finance and Accounts Receivable activities and perform additional duties as directed by management.

• Build and maintain effective working relationships with APAC customers, Sales teams, Account Managers, Finance teams, and other business stakeholders.

• Understand and manage varying customer requirements, payment practices, and business processes across APAC markets.

• Escalate issues appropriately and maintain ownership until resolution is achieved.

Who are we looking for?

• Bachelor's degree in Accounting, Finance, or a related field; candidates with educational backgrounds in Accounting Technology or Financial Management are highly regarded.

• At least 3 years of experience in Accounts Receivable, Credit and Collections, Cash Application, or Order-to-Cash functions.

• Strong understanding of the full Order-to-Cash (OTC) cycle, from order processing and invoicing through customer receipt and cash application.

• Experience managing high-volume transactions and multiple customer accounts.

• Experience working with Oracle ERP is preferred.

• Exposure to APAC or regional operations, particularly supporting customers or stakeholders within Chinese or Hong Kong business environments, is preferred.

• Experience within retail, consumer products, manufacturing, distribution, or similar industries is preferred.

• CPA designation is preferred but not required.

• Excellent written and verbal communication skills, with the ability to interact effectively with stakeholders across APAC markets, including Hong Kong.

• Strong analytical, critical thinking, and problem-solving capabilities.

• Ability to work independently with minimal supervision and demonstrate accountability for deliverables.

• Strong judgment on when and how to appropriately escalates issues and challenge decisions when necessary.

• Exceptional attention to detail, organizational skills, and accuracy in financial processing.

Company Perks:

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.

• Access to an onsite gym with a complimentary professional fitness instructor.

• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.

• Weekly employee engagement activities with prizes of up to ₱3,000.

• Free upskilling academy to support career growth and professional development.

• State-of-the-art office facilities and modern workstations.

• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.

• Fun, collaborative, and employee-focused work environment.