Order to Cash (OTC) - Experienced Hire

Accenture PLC; Quezon; Sur place; PHP 420 000 - 720 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

Accenture PLC in the Philippines seeks an in-OTC professional to support the end-to-end revenue cycle, including order management, billing, collections, and cash application.

The role emphasizes ensuring timely invoicing, accurate receivables, and effective stakeholder collaboration to improve cash flow while complying with company policies.

Qualifications

• Bachelor's degree in a related field.
• At least 2 years in OTC, AR, Billing or related financial ops.
• 5+ years in OTC processes with exposure to leadership or coaching.
• Experience with AR, Billing, Collections, Cash Application, Order Management, Deductions or Reconciliation.

Responsabilités

• Manage end-to-end OTC processes including order management, billing, collections, and AR.
• Process and maintain customer orders and related transactions.
• Generate invoices and perform billing adjustments as needed.
• Monitor overdue invoices and drive timely collections.
• Post and allocate customer payments in cash application.
• Resolve payment discrepancies and disputes.
• Conduct customer account reconciliations and ensure accurate receivables.
• Support period-end activities related to AR and billing.
• Respond to inquiries and collaborate with stakeholders to improve cash flow.
• Support audit requirements and ensure compliance with policies.

Connaissances

OTC knowledge

AR & Billing

Collections & Cash Allocation

Customer Service

Analytical Skills

Process Improvement

Formation

Bachelor's Degree in Accountancy/Finance/Business

Outils

SAP

Oracle

Salesforce

Microsoft Dynamics

NetSuite

Description du poste

RESPONSIBILITIES:

We are seeking a detail-oriented and customer-focused Order to Cash (OTC) Professional to support end-to-end revenue cycle operations, including order management, billing, collections, cash application, and accounts receivable processes.

The successful candidate will be responsible for ensuring timely and accurate customer invoicing, payment collections, cash application, account reconciliation, and resolution of customer inquiries while maintaining compliance with company policies and service level agreements.

This role is ideal for professionals with experience in OTC, Accounts Receivable, Billing, Collections, or Customer Financial Services within a shared services, BPO, or corporate finance environment.

• Manage end-to-end Order to Cash (OTC) processes, including order management, billing, collections, cash application, and accounts receivable activities.
• Process and maintain customer sales orders and order-related transactions.
• Generate customer invoices and perform billing adjustments as necessary.
• Monitor customer accounts and follow up on overdue invoices to ensure timely collections.
• Perform cash application activities, including posting and allocating customer payments.
• Investigate and resolve payment discrepancies, deductions, claims, and disputes.
• Perform customer account reconciliations and ensure accurate receivables balances.
• Support period-end activities related to accounts receivable and billing functions.
• Respond to customer inquiries regarding invoices, payments, deductions, and account balances.
• Collaborate with internal stakeholders to resolve customer issues and improve cash flow performance.
• Support audit requirements and maintain compliance with company policies and controls.
• Identify process improvement opportunities and contribute to operational excellence initiatives.
• For senior roles, provide process guidance, coaching, stakeholder management, and escalation support.

SKILL AND QUALIFICATIONS:

• Bachelor's Degree in Accountancy, Accounting Technology, Finance, Business Administration, Management, or related field.
• SME/Subject Matter Expert: At least 2 years of relevant in Order to Cash (OTC), Accounts Receivable (AR), Billing, Collections, Cash Application, or Customer Financial Operations
• Team Lead/Managerial Role: At least 5 years of experience with exposure to end-to-end Order to Cash (OTC) processes andhaveat least 1 year Leadership, coaching, supervisory, or people management experience
• Hands-on experience in:
  • Accounts Receivable (AR)
  • Customer Billing and Invoicing
  • Collections and Credit Management
  • Cash Application and Payment Allocation
  • Order Management and Sales Order Processing
  • Deductions / Claims Management
  • Account Reconciliations
  • Customer Service and Inquiry Resolution
• Experience in Shared Services, BPO, Global Business Services, or Multinational Operations is an advantage
• Exposure to ERP systems and billing platforms is an advantage such as:
  • SAP
  • Oracle
  • Salesforce
  • Microsoft Dynamics
  • NetSuite
  • Other AR, Billing, or Collection platforms
• Experience in process improvements, automation, migration, or transition projects is an advantage.
• Strong analytical, problem-solving, and communication skills.
• Amenable to work Full Work in Office in Quezon City, Mandaluyong, Taguig, or Alabang
• Willing to work in any shifts i.e. night shift, graveyard schedule etc.

#LI-PH

Equal Employment Opportunity Statement

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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