Order-to-Cash Customer Solutions Specialist

Nestlã©

Philippines

On-site

PHP 300,000 - 450,000

Full time

3 days ago

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Job summary

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan, Philippines is seeking a Customer Solutions Specialist to manage order placement, inquiries, and issue resolution across channels.

You will monitor the Order-to-Cash process from order capture to delivery and payment, collaborating with Demand, Logistics, Billing and Sales teams. The ideal candidate has a Bachelor's Degree and 2–5+ years in Customer Service or Order-to-Cash, strong communication, problem solving, and

Qualifications

Bachelor’s degree in business, supply chain, or related field.
2–5+ years of experience in Customer Service or Order-to-Cash.
Strong understanding of the Order-to-Cash lifecycle and related processes.

Responsibilities

Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels.
Monitor and ensure timely execution of the Order-to-Cash process from order capture to delivery and payment.
Investigate and resolve order blocks, fulfillment issues, and billing concerns within SLA timelines.
Proactively communicate with customers regarding order status, risks, and mitigation plans.
Serve as the primary contact for returns, refusals, and claims management per company policies.
Collaborate with Demand, Logistics, Billing, and Sales to ensure accurate service delivery.
Maintain and update records in CRM/ticketing systems with data accuracy.
Support continuous improvement initiatives by identifying root causes and contributing to processes.