Customer Solutions Specialist

Nestlã©; Philippines; On-site; PHP 300,000 - 450,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan, Philippines is seeking a Customer Solutions Specialist to manage order placement, inquiries, and issue resolution across channels.

You will monitor the Order-to-Cash process from order capture to delivery and payment, collaborating with Demand, Logistics, Billing and Sales teams. The ideal candidate has a Bachelor's Degree and 2–5+ years in Customer Service or Order-to-Cash, strong communication, problem solving, and

Qualifications

• Bachelor’s degree in business, supply chain, or related field.
• 2–5+ years of experience in Customer Service or Order-to-Cash.
• Strong understanding of the Order-to-Cash lifecycle and related processes.

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels.
• Monitor and ensure timely execution of the Order-to-Cash process from order capture to delivery and payment.
• Investigate and resolve order blocks, fulfillment issues, and billing concerns within SLA timelines.
• Proactively communicate with customers regarding order status, risks, and mitigation plans.
• Serve as the primary contact for returns, refusals, and claims management per company policies.
• Collaborate with Demand, Logistics, Billing, and Sales to ensure accurate service delivery.
• Maintain and update records in CRM/ticketing systems with data accuracy.
• Support continuous improvement initiatives by identifying root causes and contributing to processes.

Skills

Order-to-Cash lifecycle

Customer service

Stakeholder management

Multi-tasking

MS Office proficiency

Education

Bachelor's Degree

Tools

SAP

CRM systems

Job description

Customer Solutions Specialist

Company : Nestlã© Job Type : Full Time Philippines

Job Description - Customer Solutions Specialist

Location: Meycauayan, Bulacan, Philippines

Company: Nestlé Integrated Business Services Manila, Inc.

Employment Type: Full-Time

Education: Bachelor’s Degree

Experience Level: 2+ Years of Relevant Experience

Joining Nestlé means becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future.

Nestlé Integrated Business Services Manila Inc. delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impact in a global environment, we invite you to join our team.

A Day in the Role

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels
• Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment
• Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines
• Proactively communicate with customers regarding order status, risks (e.g., stock shortages, logistics delays), and mitigation plans
• Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies
• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery
• Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders
• Support continuous improvement initiatives by identifying root causes and contributing to process enhancements

What Will Make You Successful

• Bachelor's degree in business, Supply Chain, or related field
• 2–5+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes
• Strong understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns)
• Excellent communication and stakeholder management skills
• Strong problem-solving ability with high attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in MS Office and database/reporting tools (SAP)
• Customer-centric mindset with the ability to handle sensitive situations professionally

About the Company

Nestlã©

Nestlé is the world's largest food & beverage company. We unlock the power of food to enhance quality of life for everyone, today and for generations to come.