Customer Supply Chain Specialist

NESTLE BUSINESS SERVICES AOA INC; Philippines; On-site; PHP 480,000 - 600,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. is seeking a results-oriented O2C professional in Meycauayan/Makati to manage customer interactions and drive order-to-cash processes. You will handle inquiries, resolve issues, and communicate risks and status across teams.

The role requires a Bachelor's degree and 2+ years in Customer Service or Shared Services, with fluent Korean language skills and strong stakeholder management. SAP experience is a plus.

Qualifications

• Bachelor's degree in business, supply chain, or related field.
• 2+ years of experience in Customer Service or Order-to-Cash.
• Fluency in Korean required.
• Strong communication and stakeholder management.

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels.
• Monitor and ensure timely execution of Order-to-Cash process from order capture to delivery and payment.
• Investigate and resolve order blocks, fulfillment issues, and billing concerns per SLA timelines.
• Proactively communicate with customers regarding order status, risks, and mitigation plans.
• Serve as the primary contact for returns, refusals, and claims management.
• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales).
• Maintain CRM/ticketing system records for data accuracy and visibility across stakeholders.
• Support continuous improvement initiatives by identifying root causes and contributing to process enhancements.

Skills

Fluent in Korean

Strong communication

Customer service experience

MS Office

Education

Bachelor's Degree

Tools

SAP

CRM systems

Job description

Location:Meycauayan, Bulacan, Philippines/ Makati, Metro Manila, Philippines

Company:Nestlé Integrated Business Services Manila, Inc.

Employment Type:Full-Time

Education:Bachelor’s Degree

Experience Level: 2+ Years of Relevant Experience

A Day in the Role

• Manage customer interactions includingorder placement, inquiries, and issue resolutionvia multiple channels

• Monitor and ensuretimelyexecution of theOrder-to-Cash process, from order capture to delivery and payment

• Investigate and resolve order blocks, fulfillment issues, and billing concernsin accordance withSLA timelines

• Proactively communicatewith customersregardingorder status, risks (e.g., stock shortages,logisticsdelays), and mitigation plans

• Serve as the primary contactforreturns, refusals, and claims management, ensuring compliance with company policies

• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales)to ensureaccurateand efficient service delivery

• Maintain and update records inCRM/ticketing systems, ensuringdata accuracy and visibility across stakeholders

• Support continuous improvement initiativesbyidentifyingroot causes and contributing to process enhancements

What Will Make You Successful

• Bachelor's degree inbusiness, Supply Chain, or related field

• Fluent in Korean(spoken and written), withstrong communicationskills to support business operations and stakeholder engagement

• 2+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes

• Strong understanding of theOrder-to-Cash lifecycle(order capture, fulfillment, billing, collections, returns)

• Excellent communication and stakeholder management skills

• Strongproblem-solving abilitywith high attention to detail

• Ability to manage multiple prioritiesin a fast-paced environment

• Proficiency in MS Office and database/reporting tools (SAP)

• Customer-centric mindsetwith the ability to handle sensitive situations professionally