Customer Solutions & Order-to-Cash Specialist

Nestlé; Meycauayan; On-site; PHP 350,000 - 550,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan, Philippines, is hiring for an Order-to-Cash Customer Service professional. Join a global leader with a focus on quality of life.

You will manage customer interactions across channels, monitor end-to-end O2C, resolve blocks, communicate risks, and collaborate with Demand, Logistics, Billing, and Sales to deliver accurate service. SAP experience is a plus.

Qualifications

• Bachelor's degree in business, Supply Chain, or related field.
• 2–5+ years of experience in Customer Service, Shared Services, or Order-to-Cash.
• Strong understanding of Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns).
• Excellent communication and stakeholder management skills.
• MS Office proficiency and SAP experience.

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels.
• Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment.
• Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines.
• Proactively communicate with customers regarding order status, risks (e.g., stock shortages, logistics delays), and mitigation plans.
• Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies.
• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery.
• Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders.
• Support continuous improvement initiatives by identifying root causes and contributing to process enhancements.

Skills

Communication

Stakeholder management

Problem solving

Multitasking

Customer focus

Education

Bachelor's degree

Tools

SAP

Job description

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan, Philippines, is hiring for an Order-to-Cash Customer Service professional. Join a global leader with a focus on quality of life.

You will manage customer interactions across channels, monitor end-to-end O2C, resolve blocks, communicate risks, and collaborate with Demand, Logistics, Billing, and Sales to deliver accurate service. SAP experience is a plus.