Order-to-Cash Analyst: Customer Care Specialist

Nestlã©; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. is seeking an Order to Cash Analyst - Contact Center in Meycauayan, Bulacan, PH.

The role handles multi-channel customer inquiries, creates and manages cases in CRM, and drives timely resolutions with cross-functional teams. The ideal candidate holds a Bachelor's degree and 1+ year of experience in customer service or related operations, with strong communication and Excel skills.

Qualifications

• Bachelor's degree in Business, Communications, Marketing, or a related field.
• Experience in customer service, contact center, shared services, or support operations.
• Strong communication and customer relationship management skills.
• Proficiency in Microsoft Office tools, particularly Excel.
• Experience with CRM or case management systems is an advantage.

Responsibilities

• Handle inbound/outbound customer interactions via phone, email, and messaging channels.
• Create, update, and manage customer cases in CRM systems.
• Resolve customer concerns and escalate issues when needed.
• Coordinate with internal teams to ensure timely case resolution.
• Conduct outbound calls for customer engagement and lead qualification when required.
• Monitor open cases and provide customers with updates.
• Support continuous improvement initiatives and maintain service excellence.

Skills

Customer service

CRM experience

Excel skills

Communication skills

Education

Bachelor's degree in Business, Communications, Marketing, or a related field

Tools

CRM systems

Microsoft Excel

Job description

Nestlé Integrated Business Services Manila, Inc. is seeking an Order to Cash Analyst - Contact Center in Meycauayan, Bulacan, PH.

The role handles multi-channel customer inquiries, creates and manages cases in CRM, and drives timely resolutions with cross-functional teams. The ideal candidate holds a Bachelor's degree and 1+ year of experience in customer service or related operations, with strong communication and Excel skills.