Global Customer Supply Chain Specialist: O2C & Returns

Nestlã©; Philippines; On-site; PHP 450,000 - 650,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. is seeking a Customer Supply Chain Specialist in Meycauyan, Bulacan to manage order-to-cash activities and ensure smooth customer interactions.

The role focuses on delivering timely order processing, resolving issues, and maintaining strong stakeholder engagement. You will collaborate with Demand, Logistics, Billing, and Sales teams, handling inquiries and driving process improvements while upholding Nestlé’s service standards and compliance

Qualifications

• Bachelor’s degree in business, supply chain, or related field.
• 2–5+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes.
• Strong understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns).
• Excellent communication and stakeholder management skills.
• Strong problem-solving ability with high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Office and SAP.

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels.
• Monitor and ensure timely execution of the Order-to-Cash process from order capture to delivery and payment.
• Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines.
• Proactively communicate with customers regarding order status, risks, and mitigation plans.
• Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with policies.
• Collaborate with cross-functional teams to ensure accurate and efficient service delivery.
• Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders.
• Support continuous improvement initiatives by identifying root causes and contributing to process enhancements.

Skills

Order-to-Cash lifecycle

Customer Service

Stakeholder management

Communication

Prioritization

MS Office

Education

Bachelor’s Degree

Tools

SAP

Job description

Nestlé Integrated Business Services Manila, Inc. is seeking a Customer Supply Chain Specialist in Meycauyan, Bulacan to manage order-to-cash activities and ensure smooth customer interactions.

The role focuses on delivering timely order processing, resolving issues, and maintaining strong stakeholder engagement. You will collaborate with Demand, Logistics, Billing, and Sales teams, handling inquiries and driving process improvements while upholding Nestlé’s service standards and compliance