Order to Cash Billing Analyst

Straive; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Straive in the Philippines is seeking an Order-to-Cash Support specialist to prepare and issue accurate customer invoices on time, validate pricing, quantities, term dates, tax, and contract terms, and reconcile billing data across Salesforce and NetSuite.

You will monitor the billing queue, address inquiries and disputes, support month-end close, and assist with OTC-related tasks and ad hoc projects to ensure efficient, compliant invoicing.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 2-4 years of experience in billing, accounts receivable, order-to-cash, or general accounting.
• Exceptional attention to detail and a track record of accuracy in high-volume work.
• Proficiency in Excel (lookups, pivot tables, basic formulas) for validating and reconciling billing data.
• Experience with Salesforce and NetSuite is a plus.
• Analytical and problem-solving skills to resolve discrepancies at root cause.
• Clear written and verbal communication with a customer-service mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Prepare and issue accurate customer invoices on time and meet SLAs.
• Validate invoices before release—pricing, quantities, term dates, tax, and terms.
• Reconcile billing data across Salesforce and NetSuite to ensure invoices tie out.
• Verify completeness and accuracy of billing data before invoicing.
• Monitor the billing queue and aging of un-invoiced deals; escalate blockers.
• Enter manual sales orders when sync errors occur; keep invoicing flowing.
• Track invoice accuracy and on-time delivery metrics; drive improvements.
• Support M&A invoice and billing activities.

Skills

Attention to detail

Billing

Analytical skills

Communication skills

Multi-tasking

Problem solving

Time management

Education

Bachelor's degree in Accounting, Finance, Business Administration, or related field

Tools

Salesforce

NetSuite

Microsoft Excel

Job description

• Prepare and issue accurate customer invoices on time, meeting all internal SLAs and close deadlines.
• Validate invoices before release - confirming pricing, quantities, term dates, tax, and contract terms — to ensure invoice accuracy.
• Reconcile billing data across Salesforce and NetSuite Sales Orders, so that every invoice ties out to the source of truth and downstream revenue impact is eliminated.
• Systematically verify completeness and accuracy of billing data before invoicing, applying checklists and controls to catch discrepancies before they reach the customer.
• Monitor the billing queue and aging of un-invoiced Closed Won deals to ensure nothing is missed or delayed, escalating blockers immediately.
• Enter manual sales orders if/when synchronization errors are present between Salesforce and NetSuite, ensuring records Stay accurate and invoicing proceeds without delay.
• Track and report on invoice accuracy and on-time delivery metrics (e.g, error rate, rebill rate, days-to-invoice), driving continuous improvement.
• Support M&A invoice and billing activities.

Order – to – Cash Support

• Serve as the primary escalation point for complex billing issues, disputes, and exceptions, resolving root causes to prevent repeat errors.
• Analyze billing data to identify trends, discrepancies, and process improvement opportunities
• Address and resolve customer inquiries and disputes related to billing promptly and professionally.
• Ensure compliance with company policies, industry regulations, and accounting standards.
• Participate in the month-end close process related to the order-to-cash function.
• Support OTC operations, assisting with billing and accounts receivable tasks as needed, and assist with ad hoc projects related to internal initiatives.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent experience)
• 2-4 years of experience in billing, accounts receivable, order-to-cash, or general accounting.
• Exceptional attention to detail and a demonstrated commitment to accuracy — a track record of error-free, high-volume work. Strong sense of urgency and ability to consistently meet tight billing deadlines and close timelines.
• Proficiency in Microsoft Excel (lookups, pivot tables, basic formulas) for validating and reconciling billing data.
• Experience with Salesforce and NetSuite a plus.
• Solid analytical and problem-solving skills, with the ability to research and resolve discrepancies at the root cause.
• Clear written and verbal communication skills and a customer-service mindset.
• Ability to manage multiple priorities without sacrificing accuracy in a fast-paced environment