Order to Cash Analyst

CITADEL Pacific Ltd.; Taguig; On-site; PHP 350,000 - 520,000; Full time

Job summary

CITADEL Pacific Ltd. in the Philippines is seeking an Accounts Receivable professional to optimise collections at the LBU level and ensure precise allocation.

You will follow AR processes, manage UCRs and unidentified payments, and support cross-functional teams to meet AR KPIs and customer satisfaction. The role requires a four-year degree, 2+ years in AR or related roles, strong analytical skills, and a solid understanding of order-to-cash and credit management.

Qualifications

• Graduate of a four-year course, preferably accountancy or business related.
• 2 years+ experience in Account Receivables, Customer Service, Finance, Commercial, Sales, Marketing or related roles.
• Excellent understanding of the business, ideally with knowledge of customer service operations and OTC processes.
• Good negotiation, complex payment and allocation skills.
• Broad Commercial / Credit Management knowledge & strong financial knowledge.
• Strong influence and the ability to establish credibility with internal/external customers.
• Enhanced analytical skills and knowledge of order to cash processes.

Responsibilities

• Perform in delivery capacity to ensure all OPCOS customer payments are received at LBU level and optimised for collection and allocation.
• Follow core Accounts Receivable processes to ensure accurate payment collection and allocation.
• Execute unallocated credits (UCRs) and unidentified payments & collection posting (matching in MSNav).
• Ensure AR KPIs / KII's are delivered with cross-functional collaboration with CSC, branch and finance teams.
• Review customer payment processes continuously and maintain payment allocation accuracy.
• Assist in reporting and collaborate with Ops, Productions, Distribution for OTC accounts receivable processes.

Skills

Accounts Receivable

Customer Service

Finance

Commercial Knowledge

Sales Support

Negotiation

Analytical Skills

Order to Cash

Education

Bachelor's degree in accounting or business

Tools

MSNav

Job description

RESPONSIBILITIES:

• Perform in delivery capacity to ensure all OPCOS customer payments are received at LBU level and fully optimised in terms of collection and appropriate allocation.
• Follow core Accounts Receivable processes to ensure highly accurate customer payment collection and subsequent allocation.
• Execute unallocated credits (UCRs).
• Execute unidentified payments & collection posting (matching in MSNav).
• Ensure all Accounts Receivable KPI's / KII's are delivered against working closely with other CSC teams, branch and finance team to ensure performance / customer satisfaction achieved.
• Conduct customer payment process review constantly.
• Personally responsible for payment allocation and associated MSNav master data payment accuracy.
• Execute identified OTC/Finance programmes regarding payment processes and works closely with Commercial and Shared Services to ensure co-ordinated delivery of results.
• Responsible for assistance in report creation where required. Works with branch teams (Ops, Productions, Distribution) to ensure co-ordinated approach re OTC accounts receivable process.

PREFERRED QUALIFICATIONS, CAPABILITIES, & SKILLS:

• Graduate of a four-year course, preferably accountancy or business related.
• 2 years + experience in Account Receivables, Customer Service, Finance, Commercial, Sales, Marketing or other related roles.
• Excellent understanding of the business, ideally with an in-depth knowledge of customer service operation / commercial / sales support / billing and OTC processes.
• Good negotiation, complex payment and allocation issues skills.
• Broad Commercial / Credit Management knowledge & strong financial knowledge.
• Strong influence and impact.
• Able to establish credibility with internal/external customers.
• Enhanced analytical skills.
• Good knowledge of order to cash process.

About CITADEL Pacific

CITADEL Pacific Ltd. (CPL) is a diversified private holding company with operations in the Philippines, Hong Kong, Macau, the Republic of Palau, the Commonwealth of the Northern Mariana Islands, and the US Territory of Guam.

Our holdings range from controlling stakes in companies engaged in telecommunications, retail, petroleum and gas distribution, commercial, and industrial property, in-flight catering, and manpower services. Recent acquisitions entering Solar and Data Center businesses position CITADEL to future facing and fast-growing industries in renewables energy and digital infrastructure. Our recent acquisitions of Solar and Data Center businesses position CITADEL in future-facing, fast-growing industries within the renewable energy and digital infrastructure sectors.

We offer a competitive total rewards package which includes a base salary determined by factors such as role, experience, skill set, and location. Additionally, eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.