Order to Cash Analyst: Payments & Allocation Excellence

CITADEL Pacific Ltd.; Taguig; On-site; PHP 350,000 - 520,000; Full time

Job summary

CITADEL Pacific Ltd. in the Philippines is seeking an Accounts Receivable professional to optimise collections at the LBU level and ensure precise allocation.

You will follow AR processes, manage UCRs and unidentified payments, and support cross-functional teams to meet AR KPIs and customer satisfaction. The role requires a four-year degree, 2+ years in AR or related roles, strong analytical skills, and a solid understanding of order-to-cash and credit management.

Qualifications

• Graduate of a four-year course, preferably accountancy or business related.
• 2 years+ experience in Account Receivables, Customer Service, Finance, Commercial, Sales, Marketing or related roles.
• Excellent understanding of the business, ideally with knowledge of customer service operations and OTC processes.
• Good negotiation, complex payment and allocation skills.
• Broad Commercial / Credit Management knowledge & strong financial knowledge.
• Strong influence and the ability to establish credibility with internal/external customers.
• Enhanced analytical skills and knowledge of order to cash processes.

Responsibilities

• Perform in delivery capacity to ensure all OPCOS customer payments are received at LBU level and optimised for collection and allocation.
• Follow core Accounts Receivable processes to ensure accurate payment collection and allocation.
• Execute unallocated credits (UCRs) and unidentified payments & collection posting (matching in MSNav).
• Ensure AR KPIs / KII's are delivered with cross-functional collaboration with CSC, branch and finance teams.
• Review customer payment processes continuously and maintain payment allocation accuracy.
• Assist in reporting and collaborate with Ops, Productions, Distribution for OTC accounts receivable processes.

Skills

Accounts Receivable

Customer Service

Finance

Commercial Knowledge

Sales Support

Negotiation

Analytical Skills

Order to Cash

Education

Bachelor's degree in accounting or business

Tools

MSNav

Job description

CITADEL Pacific Ltd. in the Philippines is seeking an Accounts Receivable professional to optimise collections at the LBU level and ensure precise allocation.

You will follow AR processes, manage UCRs and unidentified payments, and support cross-functional teams to meet AR KPIs and customer satisfaction. The role requires a four-year degree, 2+ years in AR or related roles, strong analytical skills, and a solid understanding of order-to-cash and credit management.