Global Billing & Order Management Specialist

LSEG; Taguig; Remote; PHP 2,680,000 - 3,829,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking an Associate to join its Order Management team. You will manage end-to-end customer requests related to billing, account management and order fulfillment, ensuring timely resolution and adherence to SLAs.

You will collaborate with Customer Service, Sales, Billing, and Operations to drive consistent service delivery across global regions. The role requires clear written communication, ability to handle complex inquiries, and flexibility to adapt to

Responsibilities

• Manage end-to-end customer requests related to billing, account management, and order fulfillment, ensuring accurate and timely resolution
• Collaborate with cross-functional collaborators to determine appropriate solutions and progress cases to closure within agreed timelines
• Handle complex requests and escalation, coordinating with relevant teams to achieve effective outcomes
• Maintain clear, professional communication with customers and internal teams, ensuring all updates and actions are accurately documented in systems
• Follow established processes, controls, and documentation standards to ensure compliance and operational consistency
• Provide support across global regions, including AMERS, as part of a global service delivery model Find opportunities for process improvements, reduce recurring issues, and contribute to overall operational efficiency
• Uphold quality and service standards through strong attention to detail, accountability, and consistent execution

Job description

London Stock Exchange Group (LSEG) is seeking an Associate to join its Order Management team. You will manage end-to-end customer requests related to billing, account management and order fulfillment, ensuring timely resolution and adherence to SLAs.

You will collaborate with Customer Service, Sales, Billing, and Operations to drive consistent service delivery across global regions. The role requires clear written communication, ability to handle complex inquiries, and flexibility to adapt to