Night-Shift Customer Service Specialist — Philippines

Abbott; Taguig; On-site; PHP 300,000 - 540,000; Full time

Job summary

Abbott Philippines is hiring a Customer Service Specialist (ADPI) to ensure accurate processing of customer purchase orders and related activities. You will manage returns, credits, escalations, and order allocations while following SLAs and SOX controls.

The role requires 1–2 years in customer service or order management, a Bachelor’s degree, and proficiency in SAP/Esker/Salesforce with Microsoft Office. Night shifts are included.

Qualifications

• Bachelor’s degree or equivalent.
• 1–2 years in customer service, order management or data entry.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Strong keyboarding and data entry skills.
• Ability to manage multiple tasks and meet deadlines.
• Excellent professional communication.
• Willingness to work night shift.

Responsibilities

• Process customer purchase orders via Fax/Email/EDI/Salesforce.
• Ensure accuracy of sales order data in SAP ERP.
• Monitor and manage order workflows for timeliness.
• Handle returns, credits, escalations, and allocations.
• Generate operational reports and support process improvements.
• Maintain compliance with SLAs and SOX requirements.

Skills

Customer service

Data entry

Multi-tasking

Communication

Time management

Detail-oriented

Education

Bachelor’s degree or equivalent

Tools

SAP ERP

Esker

Salesforce

Agile

SharePoint

Microsoft Office

Job description

Abbott Philippines is hiring a Customer Service Specialist (ADPI) to ensure accurate processing of customer purchase orders and related activities. You will manage returns, credits, escalations, and order allocations while following SLAs and SOX controls.

The role requires 1–2 years in customer service or order management, a Bachelor’s degree, and proficiency in SAP/Esker/Salesforce with Microsoft Office. Night shifts are included.