Customer Service Specialist (SAP Experience Required)

Abbott; Taguig; Presencial; PHP 279 000 - 446 000; Tempo integral

Resumo da oferta

Abbott in Philippines is seeking a Customer Service Specialist (ADPI) to ensure accurate and timely processing of customer purchase orders. You will handle returns, escalations, and allocations while adhering to SLAs and quality guidelines.

Join Abbott to contribute to a global healthcare leadership role, support SAP/Esker/Salesforce workflows, and collaborate with cross-functional teams across Master Data, Purchasing, Finance, and Sales. Nights shift included.

Qualificações

• Bachelor's degree or equivalent required.
• 1–2 years in customer service, order management, or data entry.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong keyboarding, typing and data entry skills.
• Willingness to work night shift schedule.

Responsabilidades

• Process customer purchase orders via Esker, EDI, SAP, and Salesforce.
• Ensure accuracy of sales order data in SAP ERP.
• Monitor order workflows and resolve issues promptly.
• Manage requests via shared mailboxes and respond professionally.
• Maintain relationships with customers and internal teams.

Conhecimentos

Customer service

Order management

Data entry

MS Office

Communication skills

Night shift

Formação académica

Bachelor's Degree

Ferramentas

SAP ERP

Esker

Salesforce

Descrição da oferta de emprego

JOB DESCRIPTION: Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We’re always looking towards the future, anticipating changes in medical science and technology. Our Point of Care diagnostic portfolio spans key health and therapeutic areas, including infectious disease, cardiometabolic, informatics, and toxicology. At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: Career development with an international company where you can grow the career you dream of. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

As the Customer Service Specialist (ADPI), you will play a critical role in ensuring the accurate and timely processing of customer purchase orders. You will manage order-related activities, including returns, credits, escalations, error resolution, and allocations while maintaining compliance with established procedures and Service Level Agreements (SLAs).

What You’ll Do

• Process customer purchase orders accurately and efficiently through:
• Fax and email orders via Esker (fax automation solution) EDI (Electronic Data Interchange) Salesforce.com (CRM)
• Ensure the accuracy and integrity of all sales order data entered into SAP ERP.
• Monitor and manage order workflows, ensuring timely completion and resolution.
• Manage incoming requests through shared functional mailboxes.
• Respond to inquiries professionally, providing accurate information and timely follow-ups.
• Build and maintain strong relationships with internal and external customers.
• Investigate and resolve order-related issues across Esker, SAP, and Salesforce platforms.
• Handle returns, credits, allocations, and other order concerns.
• Escalate complex issues to Subject Matter Experts (SMEs) or Team Leads/Supervisors when necessary.
• Partner with departments including:
• Master Data Purchasing Finance Sales & Marketing Distribution Centers Support process improvements and identify opportunities for operational efficiencies.
• Generate operational reports such as:
• Open Orders Billing Blocks Error Trending Reports Execute assigned projects and tasks.
• Adhere to Quality System requirements and business guidelines.
• Support Sarbanes-Oxley (SOX) compliance initiatives.
• Maintain proficiency in Abbott systems, including SAP, Esker, Agile, Metro, LERN, and SharePoint.
• Perform additional duties as assigned.

Requirements

• Bachelor's Degree (or equivalent college degree).
• At least 1-2 years of relevant experience in customer service, order management, data entry, or a related field.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).
• Strong keyboarding, typing, and data entry skills.
• Ability to manage multiple tasks and meet deadlines.
• Excellent professional communication skills.
• Willingness to work on a night shift schedule.

Preferred Qualifications

• Experience working with SAP or other ERP systems.
• Background in order processing, customer operations, or shared services environments.

Required Competencies

• Detail-Oriented
• Customer Focus
• Functional & Technical Expertise
• Time Management & Prioritization
• Problem-Solving Skills
• Results-Driven Mindset
• Strong Written & Verbal Communication
• Professionalism
• Collaboration & Teamwork

Location This position is based in Philippines. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

WORK SHIFT: Standard

TRAVEL: Not specified

MEDICAL SURVEILLANCE: Not Applicable

Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

The base pay for this position is N/A

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