Order Management Specialist ( BGC Taguig)

Eastman Industrial Supply Inc.; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Eastman Industrial Supply Inc. is seeking an Order Management Specialist to ensure seamless processing of customer orders from initiation to completion.

The role involves coordinating with sales, logistics, and warehouse teams, maintaining accurate records, and delivering excellent customer service to ensure timely order fulfillment. The position emphasizes order processing accuracy, timely communication with customers, and collaboration with finance for payment terms and credit approvals.

Responsibilities

• Review and process customer purchase orders accurately and efficiently.
• Verify order details, including pricing, terms, and stock availability.
• Enter and update orders in the system to ensure accurate tracking.
• Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
• Address and resolve customer inquiries related to orders and shipments.
• Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
• Coordinate with the finance team to validate payment terms and credit approvals.
• Monitor the status of orders to ensure on-time delivery.
• Generate reports on order trends, delivery timelines, and customer satisfaction.
• Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
• Escalate complex problems to the appropriate teams or management.
• Maintain accurate and organized records of orders, invoices, and delivery confirmations.
• Ensure compliance with company policies and procedures for order management.
• Identify inefficiencies in the order management process and recommend improvements.
• Participate in implementing new tools or systems to enhance order handling.

Job description

The Order Management Specialist ensures the seamless processing of customer orders from initiation to completion. This role involves coordinating with various teams, maintaining accurate records, and delivering excellent customer service to ensure timely and accurate order fulfillment.

Order Processing

• Review and process customer purchase orders accurately and efficiently.
• Verify order details, including pricing, terms, and stock availability.
• Enter and update orders in the system to ensure accurate tracking.

Customer Communication

• Communicate with customers to confirm orders, delivery schedules, and any changes or delays.
• Address and resolve customer inquiries related to orders and shipments.

Coordination Across Departments

• Collaborate with sales, logistics, and warehouse teams to ensure timely order fulfillment.
• Coordinate with the finance team to validate payment terms and credit approvals.

Order Tracking And Reporting

• Monitor the status of orders to ensure on-time delivery.
• Generate reports on order trends, delivery timelines, and customer satisfaction.

Problem Resolution

• Identify and resolve issues related to order discrepancies, shipping delays, or inventory shortages.
• Escalate complex problems to the appropriate teams or management.

Documentation And Compliance

• Maintain accurate and organized records of orders, invoices, and delivery confirmations.
• Ensure compliance with company policies and procedures for order management.

Process Improvement

• Identify inefficiencies in the order management process and recommend improvements.
• Participate in implementing new tools or systems to enhance order handling.