Order Management Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 400,000 - 700,000; Full time

Benefits offered by this job

Health insurance

Comprehensive training program

Global market strength

Job summary

METTLER TOLEDO is seeking an Order Processing & Administration specialist in the Philippines. The role focuses on handling customer orders end-to-end, ensuring data accuracy, and maintaining strong collaboration with sales, logistics, and finance teams.

Ideal candidates have a Bachelor’s degree in a related field and 3–5 years’ experience in order management, sales administration, or customer service, with proficiency in SAP/ERP systems and Microsoft Office.

Qualifications

• Bachelor's Degree in Business Administration, Management, Supply Chain, Logistics, Commerce, or related field.
• Minimum 3 to 5 years of experience in order management, sales administration, customer service, commercial operations, or related administrative functions.
• Experience in processing customer orders from order entry through delivery and invoicing is preferred.
• Strong understanding of order-to-cash (O2C) processes, sales order management, and customer support activities.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience using ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar order processing platforms is highly preferred.
• Strong attention to detail with the ability to manage high volumes of transactions accurately.
• Excellent organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines.
• Strong analytical and problem-solving skills to address order discrepancies, customer issues, and process bottlenecks.
• Good verbal and written communication skills with the ability to interact professionally with customers, sales teams, logistics providers, and internal stakeholders.
• Ability to work independently while collaborating effectively within a cross-functional team environment.
• Customer-focused mindset with a commitment to delivering a high level of service.
• Experience supporting multinational companies or shared service environments is an advantage.
• Knowledge of import/export documentation, logistics coordination, and inventory processes is a plus.

Responsibilities

• Order Processing & Administration
• Customer Service Excellence
• ERP/SAP System Proficiency - preferred
• Data Accuracy & Attention to Detail
• Process Improvement Mindset
• Time Management & Prioritization
• Commercial Awareness
• Problem Solving & Critical Thinking
• Team Collaboration

Skills

Order processing

Data accuracy

Time management

Problem solving

Team collaboration

Communication

Analytical thinking

Education

Bachelor's degree in Business Admin/Management/Supply Chain/Logistics/Commerce

Tools

SAP

Oracle

Microsoft Dynamics

Excel

Outlook

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

• Order Processing & Administration
• Customer Service Excellence
• ERP/SAP System Proficiency - preferred
• Data Accuracy & Attention to Detail
• Process Improvement Mindset
• Time Management & Prioritization
• Commercial Awareness
• Problem Solving & Critical Thinking
• Team Collaboration

What You Need to Succeed

• Bachelor's Degree in Business Administration, Management, Supply Chain, Logistics, Commerce, or related field.
• Minimum 3 to 5 years of experience in order management, sales administration, customer service, commercial operations, or related administrative functions.
• Experience in processing customer orders from order entry through delivery and invoicing is preferred.
• Strong understanding of order-to-cash (O2C) processes, sales order management, and customer support activities.
• Proficient in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience using ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar order processing platforms is highly preferred.
• Strong attention to detail with the ability to manage high volumes of transactions accurately.
• Excellent organizational and time management skills with the ability to prioritize multiple tasks and meet deadlines.
• Strong analytical and problem-solving skills to address order discrepancies, customer issues, and process bottlenecks.
• Good verbal and written communication skills with the ability to interact professionally with customers, sales teams, logistics providers, and internal stakeholders.
• Ability to work independently while collaborating effectively within a cross-functional team environment.
• Customer-focused mindset with a commitment to delivering a high level of service.
• Experience supporting multinational companies or shared service environments is an advantage.
• Knowledge of import/export documentation, logistics coordination, and inventory processes is a plus.

Our Offer to You

• Health & Life Insurance, etc.
• Comprehensive training program
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.