Forecasting Analyst

iSupport Worldwide; Metro Manila; Hybrid; PHP 540,000 - 900,000; Full time

Benefits offered by this job

Above-industry salary package

HMO benefits from day 1

Free learning and development

Dynamic company events

Opportunities for promotion

Free meals and snacks

Job summary

iSupport Worldwide is seeking a Forecasting Analyst to support workforce planning and forecasting activities. You will analyse operational data, maintain forecasting models, and perform Time Series Analysis and Time Series Regression to deliver actionable insights.

You will partner with operations, HR, and finance to align forecasts with business goals and drive efficiency. You will design and maintain dashboards and reports in Power BI/Tableau, monitor forecast accuracy, and translate complex

Qualifications

• Bachelor's degree in a relevant field (Business, Economics, Statistics, Data Analytics).
• At least 2 years of forecasting, workforce planning, or operations analytics experience.
• Basic understanding of forecasting concepts, capacity planning, and intraday management.

Responsibilities

• Support forecasting for staffing and capacity planning across teams.
• Collect, clean, and analyze historical and real-time data to identify trends.
• Design, update, and maintain forecasting models, dashboards, and reports.
• Perform Time Series Analysis to identify trends and seasonality.
• Apply Time Series Regression to improve forecast accuracy.
• Collaborate with operations, HR, and finance to align forecasts with objectives.
• Monitor forecast accuracy and recommend improvements to methods and tools.
• Provide analytical support for workforce management projects and initiatives.
• Translate complex data insights into clear, actionable business recommendations.

Skills

Forecasting

Time Series Analysis

Time Series Regression

Excel

Power BI

Tableau

Data analytics

Education

Bachelor's degree

Tools

Power BI

Tableau

Job description

Work Schedule: US Working Hours / Night Shift

Work Location: Cyberscape Alpha, Ortigas Center, Pasig City (Hybrid)

What is your mission?

We are looking for a Forecasting Analyst to support workforce planning and forecasting activities by analysing operational data, maintaining forecasting models, performing Time Series Analysis and Time Series Regression, and delivering actionable business insights. This role partners with cross-functional teams to improve forecast accuracy, optimise workforce management processes, and support data-driven decision-making.

You will provide the best service to our partner brands by performing these tasks:

• Support the development and maintenance of accurate forecasts for staffing, capacity planning, and operational requirements across multiple teams or business units

• Collect, clean, and analyse historical and real-time data to identify trends, patterns, and insights that support operational decision-making

• Assist in designing, updating, and maintaining forecasting models, reports, and dashboards that provide actionable insights to stakeholders

• Perform Time Series Analysis to identify historical trends, seasonality, and forecast drivers

• Apply Time Series Regression techniques to support forecasting accuracy and business planning initiatives

• Collaborate with cross-functional teams, including operations, HR, and finance, to align forecasts with business objectives and organisational strategy

• Monitor forecast accuracy and contribute recommendations for the continuous improvement of forecasting methodologies, processes, and tools

• Participate in workforce management projects and initiatives by providing analytical support that drives operational efficiency and performance optimisation

• Translate complex data and forecasting concepts into clear, concise insights for internal teams and leadership

• Assist with documentation, reporting, training, and knowledge-sharing initiatives that strengthen team capabilities and operational excellence

Who are we looking for?

• Bachelor's degree in Business, Economics, Statistics, Data Analytics, or a related field

• Minimum of 2 years of direct professional experience in forecasting, workforce planning, operations analytics, or related fields

• Basic understanding of workforce management concepts, including forecasting, capacity planning, scheduling, and intraday management

• Experience with Time Series Analysis and Time Series Regression

• Proficiency in Microsoft Excel

• Familiarity with business intelligence and reporting tools such as Power BI and Tableau is an advantage

• Strong analytical and quantitative skills

• Strong critical-thinking and problem-solving abilities

• High attention to detail

• Excellent communication skills with the ability to present data insights clearly and persuasively

• Highly motivated, curious, and eager to learn

• Ability to collaborate effectively across teams

• Adaptable and resilient with the ability to manage multiple priorities in a fast-paced environment

• Strong organisational skills

Company Perks:

• Above-industry salary package and incentives

• Comprehensive HMO benefits and life insurance from day 1

• Free learning and development courses for your personal and career growth

• Dynamic company events

• Opportunities for promotion

• Free meals and snacks