Order Management Coordinator - WFO Cebu

Cloudstaff Philippines Inc.; Cebu City; On-site; PHP 312,000 - 558,000; Full time

Benefits offered by this job

Employee Share Units

Dream Points

Health insurance

Life insurance

Career advancement

Wellness program

Social clubs

Office perks

Company PC

Job summary

Cloudstaff Philippines Inc. in Cebu City is hiring an Order Management Coordinator who will oversee the full order cycle, coordinate with customers, sales teams and operations to ensure accurate order entry, timely shipments and smooth delivery.

The role combines customer service, logistics and administration, requiring strong organizational skills, clear communication, and a proactive approach to resolve delays, update stakeholders, and improve order processing efficiency.

Qualifications

• Must have 2+ years in order management or logistics.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.

Responsibilities

• Process customer orders from entry through delivery.
• Act as primary contact for order inquiries and updates.
• Manage inventory databases and update product info as needed.
• Coordinate shipments with operations and warehouse teams.
• Prepare and maintain shipping documentation and compliance.
• Resolve delays, shortages, or shipping errors proactively.
• Generate regular reports on orders, inventory, and shipping efficiency.
• Analyze data to identify trends and cost-saving opportunities.
• Collaborate with sales, finance, and production to align fulfillment and invoicing.

Skills

Order management

Customer service

Logistics

Communication

Education

Associate degree

Bachelor's degree in Business Administration

Tools

SAP

Job description

Job Description

About the Role

The Order Management Coordinator is responsible for managing and overseeing the entire order cycle, ensuring efficiency and timely processing of orders. This role is a vital link between customers, sales teams, and operations departments, coordinating order details, shipment schedules, and delivery processes. A coordinator in Order Management plays a critical role in ensuring that order processing, tracking, and delivery systems run smoothly. This position requires a blend of customer service, logistics, and administrative skills.

Responsibilities

• Process customer orders accurately and efficiently, from order entry through to delivery. Ensure all orders comply with company policies and customer requirements
• Act as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules
• Assist in managing inventory databases and updating product information as needed
• Working closely with operations and warehouse teams to schedule shipments, select appropriate shipping methods, and ensure timely delivery.
• Manage shipping documentation and compliance with shipping regulations
• Address and resolve any issues that arise throughout the order process, including delays, product shortages, or shipping errors. Work proactively to prevent order-related issues
• Prepare regular reports on order status, inventory levels, and shipping efficiency
• Analyze data to identify trends, areas for improvement, and opportunities for cost savings
• Cross-functional partner with sales, finance, and production teams to ensure alignment of order fulfillment, invoicing, and customer requirements

Qualifications and Requirements

• 2-year degree in Business Administration or related field
• 2+ years of previous experience in order management, customer service, or logistics
• Strong organizational multitasking skills, with the ability to manage multiple priorities
• Excellent communication and interpersonal skills, capable of working effectively with customers, team members, and external partners

Preferred Qualifications

• Bachelor's Degree emphasis in Business Administration, Logistics, or a related field
• Proficiency in order management (SAP

Perks and Benefits

• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day ofemployment
• Endless opportunities for career advancement
• In-house psychiatrist available to support employees' well-being
• International career growth and connections
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!
• Mental Wellness Employee Assistance program through Lifeworks
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Top notch workplace with first class VIP lounge and game rooms
• Unlimited cash incentives for hired referrals
• We set you up for success with a company-provided PC/Laptop