Application Support Engineer: Incident & Deployments

CRIF; Taguig; On-site; PHP 400,000 - 780,000; Full time

Job summary

CRIF is seeking a Technical Support Engineer to provide Level 1 and 2 application support for CRIF services. You will monitor, troubleshoot, deploy, and support business-critical applications to ensure high availability and customer satisfaction.

The role requires collaboration with internal teams, vendors, and clients to resolve incidents, manage escalations, and contribute to continuous service improvements, including Linux/Windows environments and Oracle/SQL databases.

Qualifications

• 2–3 years of experience in an Application Support role.
• Experience with Linux and Windows production environments.
• Experience with Oracle and SQL databases.
• Familiarity with ticketing tools like ServiceNow or Jira.
• Strong communication and stakeholder management skills.

Responsibilities

• Provide Level 1 and Level 2 application support for CRIF services and business applications.
• Monitor application health and proactively identify and resolve issues.
• Perform troubleshooting and root cause analysis of application incidents.
• Support application deployments, releases, upgrades, and configuration changes.
• Investigate and resolve issues related to Linux and Windows environments.
• Analyze logs, system alerts, and performance metrics to diagnose technical issues.
• Support database-related troubleshooting, including Oracle and SQL databases.
• Coordinate with development, infrastructure, cloud, and third-party teams to resolve issues.
• Provide timely updates to stakeholders regarding incidents and service requests.
• Manage client communications and high-priority escalations professionally.
• Participate in production support activities and assist during critical incidents.
• Maintain support documentation, knowledge articles, and operational procedures.
• Contribute to continuous improvement initiatives to enhance service reliability and efficiency.

Skills

Application support

Linux

Windows

Communication

Stakeholder management

Team collaboration

Tools

ServiceNow

Jira

Oracle

SQL

Cloud services

Job description

CRIF is seeking a Technical Support Engineer to provide Level 1 and 2 application support for CRIF services. You will monitor, troubleshoot, deploy, and support business-critical applications to ensure high availability and customer satisfaction.

The role requires collaboration with internal teams, vendors, and clients to resolve incidents, manage escalations, and contribute to continuous service improvements, including Linux/Windows environments and Oracle/SQL databases.