Optical Billing & Delivery Executvie

Abateas; Hinoba-an; On-site; PHP 201,000 - 268,000; Full time

Job summary

Abateas is seeking a dedicated optical billing and order processor to handle billing, order verification, delivery coordination, and customer communication for spectacles and lenses.

You will prepare accurate bills, verify orders and prescriptions, coordinate with the optical team, and ensure timely delivery while maintaining professional customer service and records.

Strong attention to detail and cash handling experience preferred; you will update customers on status and resolve billing issues.

Qualifications

• Prepare accurate bills for optical products and services.
• Receive and verify customer orders and prescriptions.
• Coordinate with the optical team for order processing and completion.
• Check spectacles and optical products before delivery.
• Ensure the correct product is delivered to the correct customer.
• Inform customers when their orders are ready for collection.
• Handle cash, card, UPI, and other payment transactions accurately.
• Maintain billing records, delivery records, and order status.
• Handle customer queries related to billing, orders, and delivery.
• Coordinate with the laboratory and other departments regarding pending orders.
• Follow up on delayed or pending orders and update customers.
• Maintain proper records of delivered and pending products.
• Support stock verification and report billing or delivery discrepancies.
• Ensure proper customer service and a professional experience.
• Follow hospital/optical department policies and procedures.

Skills

Billing accuracy

Customer service

Order processing

Cash handling

Team coordination

Job description

To handle optical billing, order processing, product delivery, and customer coordination while ensuring accurate billing and timely delivery of spectacles, lenses, and other optical products.

Key Responsibilities

• Prepare accurate bills for optical products and services.
• Receive and verify customer orders and prescriptions.
• Coordinate with the optical team for order processing and completion.
• Check spectacles and optical products before delivery.
• Ensure the correct product is delivered to the correct customer.
• Inform customers when their orders are ready for collection.
• Handle cash, card, UPI, and other payment transactions accurately.
• Maintain billing records, delivery records, and order status.
• Handle customer queries related to billing, orders, and delivery.
• Coordinate with the laboratory and other departments regarding pending orders.
• Follow up on delayed or pending orders and update customers.
• Maintain proper records of delivered and pending products.
• Support stock verification and report billing or delivery discrepancies.
• Ensure proper customer service and a professional experience.
• Follow hospital/optical department policies and procedures.