Operational Excellence Trainer & Coach

View Moreicons; Quezon City; On-site; PHP 480,000 - 600,000; Full time

Job summary

Sagility is seeking an experienced Operations Enablement Lead Trainer in Quezon City to design, develop, and deliver training for Client Service & Operations, while coaching staff to elevate performance and compliance.

Ideal candidates will drive learning programs, support continuous improvement initiatives, and serve as SME for operational processes, ensuring security and data integrity across the organization.

Qualifications

• Certification in training or coaching (CPTD, ATD) required.
• Experience with virtual training platforms and e-learning tools.
• Knowledge of Lean or Six Sigma for process improvement.
• Experience as SME/Mentor.

Responsibilities

• Design, develop, and deliver training programs for staff.
• Provide coaching to improve accuracy, efficiency, and quality.
• Partner with process improvement teams to align training with workflows.
• Ensure confidentiality and security of information.

Skills

Adaptability

Collaboration

Problem-Solving

Empathy

Education

Certification in training or coaching (CPTD, ATD)

Tools

Virtual training platforms

E-learning development tools

Job description

Sagility is seeking an experienced Operations Enablement Lead Trainer in Quezon City to design, develop, and deliver training for Client Service & Operations, while coaching staff to elevate performance and compliance.

Ideal candidates will drive learning programs, support continuous improvement initiatives, and serve as SME for operational processes, ensuring security and data integrity across the organization.