Ops L&D Trainer: Build Future-Ready Teams

Acquire Intelligence; Quezon City; On-site; PHP 400,000 - 680,000; Full time

Benefits offered by this job

Career growth opportunities

Collaborative culture

Exposure to diverse projects

Meaningful impact on performance

Job summary

Acquire Intelligence is seeking an Ops Learning & Development Trainer in Manila to support frontline and operational teams onshore and in Manila. The role emphasizes delivering, coordinating, and improving training programs, onboarding processes, and learning platforms, with a focus on learner engagement and measurable outcomes.

The ideal candidate will bring 3–5 years in Learning & Development or related fields, strong facilitation and stakeholder management skills, and proficiency with LMS and

Qualifications

• Bachelor's degree in Education, HR, Psychology, Business Admin, Communications, or related field preferred.
• 3–5 years in Learning & Development, Training, or Contact Center operations.
• Strong presentation, facilitation, and communication skills.
• Excellent stakeholder management and relationship-building abilities.
• Familiarity with adult learning principles and instructional design.

Responsibilities

• Deliver Foundation Skills, Program-Specific, and Continuous Learning training sessions.
• Create engaging, interactive learning environments and adapt to learner needs.
• Prepare, manage, and maintain training materials and assessments.
• Coordinate training schedules, agendas, and learning plans with timelines.
• Handle onboarding support: access setup, equipment requests, and learner experience.
• Track attendance, assessments, and completion metrics; submit reports and dashboards.
• Collaborate with Operations, Quality, and Leaders to identify training needs and gaps.

Skills

Facilitation

Stakeholder management

Communication skills

Adult learning principles

LMS proficiency

Education

Bachelor's degree in Education

Bachelor's degree in Psychology

Bachelor's degree in Human Resources

Bachelor's degree in Communications

Tools

Microsoft Office

Learning Management System (LMS)

Job description

Acquire Intelligence is seeking an Ops Learning & Development Trainer in Manila to support frontline and operational teams onshore and in Manila. The role emphasizes delivering, coordinating, and improving training programs, onboarding processes, and learning platforms, with a focus on learner engagement and measurable outcomes.

The ideal candidate will bring 3–5 years in Learning & Development or related fields, strong facilitation and stakeholder management skills, and proficiency with LMS and