Operations Team Leader

TELUS Digital Philippines; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Leadership development

Hands-on coaching

Above-market base with uncapped comm

Job summary

TELUS Digital Philippines is seeking a hands-on Outbound Sales Leader to guide a team in delivering superior customer interactions while driving sales performance across TELUS Business products. The role blends coaching, data-driven management, and frontline execution in a fast-paced environment.

You will lead on-floor coaching, monitor performance metrics, and shape a high-performing sales culture. Strong English communication and experience in CRM tools are essential for success.

Qualifications

• Leadership experience in sales or contact centre environments.
• Experience coaching and developing teams.
• Strong English communication, both written and spoken.
• Able to adapt to evolving technology and tools in a fast-paced setting.
• Growth mindset with a drive for long-term career development.
• Willingness to work 11am–8pm EST, Monday–Friday, with weekends as needed.
• Previous sales leadership or workforce management is a plus.
• Familiarity with CRM/contact centre tools (Salesforce/Genesys) is preferred.
• Background in technology, telecommunications, or SaaS sales is preferred.

Responsibilities

• Drive sales performance and pipeline health across TELUS Business products.
• Translate SMB sales strategies into frontline execution.
• Manage shrinkage, staffing, and performance data in a fast-paced environment.
• Build a high-performing sales culture and lead team development.
• Ensure quality customer interactions and customer journey execution.
• Provide coaching to drive team results and individual development.
• Work on the floor, in the data, and in huddles to drive CX and sales results.

Skills

Leadership

Coaching

Operations data

English proficiency

Adaptability

Growth mindset

Flexible hours (EST)

Sales leadership

CRM tools

Tech/SaaS sales

Tools

Salesforce

Genesys Cloud

Job description

About the role

You will lead a team of Outbound Sales Specialists, owning the full performance equation — service, sales, and coaching. This role is accountable for driving sales performance and quality customer interactions across an integrated portfolio of TELUS Business products, while ensuring every customer interaction reflects TELUS values. You'll be hands-on: on the floor, in the data, and in the huddle — driving both the customer experience and the sales result.

Key responsibilities

• Drive sales performance and pipeline health across an integrated portfolio of TELUS Business products
• Translate Canadian SMB sales strategies into strong frontline execution
• Manage shrinkage, staffing, and performance data in a fast-paced, high-volume environment
• Build a high-performing sales culture and lead team development
• Ensure quality customer interactions and customer journey execution
• Provide coaching and feedback to drive both team results and individual development
• Work on the floor, in the data, and in huddles to drive customer experience and sales results

About you

• Leadership mindset with a coaching-first approach to leadership and accountability for both team results and individual development
• Operational fluency managing shrinkage, staffing, and performance data in a fast-paced, high-volume environment
• Strong verbal and written proficiency in English with the ability to clearly articulate vision, goals, and feedback
• Adaptability and resilience with a positive, flexible attitude amid evolving technology, tools, and changing business needs
• Genuine growth mindset with eagerness for continuous learning and building a long-term career within a global, high-performance organization
• Ability to work 11am to 8pm EST, Monday–Friday, with weekends as required
• Previous sales leadership, contact centre operations, or workforce management experience (preferred)
• Familiarity with CRM and contact centre tools such as Salesforce or Genesys Cloud (preferred)
• Background in technology, telecommunications, or SaaS sales (preferred)

Benefits

• Access to leadership development and hands-on coaching experience, with clear pathways to advanced roles within TELUS SMB, TELUS Digital, or across TELUS
• Learn directly from experienced sales and operations leaders across TELUS SMB
• An above-market base salary, plus uncapped commission, with accelerator bonus of up to 200%
• Join a high-performance team that genuinely invests in each other — collaborative, competitive, and motivated by shared wins